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Iron Mountain Manager, Sales Operations in Boston, Massachusetts

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

This position will work closely with Sales SVPs and EVP/GMs of all Iron Mountain’s (IRM) Business Lines as well as internationally based Managing Directors to improve sales effectiveness and efficiency, formulate and execute sales growth strategies, drive accountability through reporting, analytics and data management. This position is responsible for developing strategic input, project oversight, process improvement and the tactical execution of Sales Operations at IRM. The Manager will be focused on meeting the needs of a growing, dynamic and diverse sales team by driving efficiencies and improvements. This position demands a detailed understanding of the processes and procedures that drive a successful world class sales organization, as well as strategic and critical thinking competencies. A strong, business-minded, results oriented leader who makes data driven business decisions, is comfortable with ambiguity and demonstrates a high level of accountability in a rapidly changing business environment.

This high impact leadership role understands how to develop, re-engineer and enable a global sales force to maximize revenue growth while transforming IRM sales into a more aggressive and solutions/insight-selling organization. Specifically, the Manager of Sales Operations is charged and entrusted with enabling an efficient and effective multi-national sales organization to:

  • Successfully lead and oversee complex programs, initiatives, new models and organizations across business lines, cultures and geographies.

  • Drive team activities to actively assist and facilitate the opportunity verification & ultimate close/win of annual new sales revenue/deals. Deliver an annual $1B book of business comprised of retention & renewals across Global accounts.

  • Develop and/or oversee the implementation of sales strategy and programs for each individual segment, including strategies targeted at improving Iron Mountain’s sales effectiveness as a multi-product/solution oriented company.

  • Drive best practice throughout the sales team to ensure consistent, high quality and repeatable performance, including the continuing optimization of the companies’ sales process(es), planning/goal setting, analytics & performance management, enablement and rewards/recognition programs.

  • Lead projects and initiatives focused on driving change, improving productivity and effectiveness throughout the sales organization. Possesses the ability to effectively support new product and process innovation from concept through pilot and into a production phase that is able to scale across segments and geographies.

  • Demonstrates an ability to develop top talent and optimize the organizational structure of the Sales Operations function. Builds and leads a highly engaged and motivated organization/community by acting as value added partners, chiefs-of-staff and trusted advisors to sales executives/leadership.

  • This role’s responsibility will span across the 53 countries in support of 10 Business/Product Lines.

In addition, the Manager of Sales Operations will work to optimize the sales budget and multi-year plan for maximum productivity and it is essential to collaborate with other executives in product management, new product introduction, marketing, finance, legal and HR to drive corporate and cross-functional alignment.

  • 10+ years of relevant sales operations and strategy formulation experience

  • Experience in enterprise, mid-market and SMB sales at a high growth company

  • Strong problem solving, organizational and collaboration skills.

  • Demonstrates advanced Financial skills and capabilities, especially those related to P&L management, Planning/Analysis and Accounting.

  • Ability to engage and motivate large teams by utilizing excellent collaborative skills and knowing when to yield to improved methods/ideas.

  • Detailed understanding of best practice and effective sales processes including sale forecasting, sales force automation, planning, management, reporting, analytics and incentive compensation required.

  • Ability to make thoughtful decisions based on rigorous analysis in a timely manner

  • A flexible, effective leader and decision maker; whilst managing through ambiguity and chaos.

  • History of running large scale organizations and initiatives in complex, fast changing environments

  • Ability to develop long-term strategic vision and set plan to implement

  • Ability to communicate effectively by providing progress and status updates to key stakeholders

  • Ability to manage multiple complex projects at one time while meeting all key deliverables

  • Ability to understand best in class sales force automation, learning and marketing technologies

  • Ability to build strong relationships

  • Experience building and leading a high performing team

  • Track record of excellence


Category: Sales Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0028726