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Lumen Lead Talent Development Consultant, Remote in Boston, Massachusetts

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Our commitment is to provide learning solutions that positively impact how our workforce operates. People who thrive in our area are self-starters with an inherent sense of urgency, a passion for helping others succeed and providing the right learning solutions to maximize employee performance. Our consultants are problem solvers who think fast and adapt quickly to change. Most importantly, they demonstrate outstanding critical thinking and communication skills.

Talent Development has 2 Lead positions available:

The first will support our newly formed Customer Success business unit who are consultants operating on a foundation of trust by protecting, nurturing, and growing our customer relationships.

The second will support our North America Operations business unit responsible for operations strategy and planning, network planning and access management, network implementation, field operations, service delivery, service assurance and advanced services operations.

The Main Responsibilities

This consultant leads the scoping, managing, implementation and evaluation of large skills transformation projects.

  • Develops relationships with assigned internal customers to establish ongoing consideration of training effectiveness and efficiency.

  • Researches, analyzes, and recommends appropriate training programs. This may include making recommendations regarding modifications to the design of the material being provided.

  • Maintains awareness of the Lumen technology roadmap to ensure readiness for new technology deployments and to be at the forefront of new and emerging technologies.

  • Facilitates classroom, blended and virtual programs in support of current and evolving technologies.

  • Maintains a positive learning environment.

  • Evaluates effectiveness of training programs through formal and informal evaluation methods by reviewing team resources: including Kirkpatrick evaluations, business metrics, facilitation observations, etc.

  • Identifies, selects, or adapts training courses, tools, and/or training aides to intended audience.

  • Ensures materials for assigned courses remain updated and proactively initiates necessary modifications.

  • Provides leadership and expertise to peer trainers in the delivery and facilitation of training activities.

  • Interacts with management regarding the performance of participants, providing recommendations concerning areas of improvement and/or development opportunities.

  • Provides coaching and counseling to help employees apply new skills and knowledge on the job.

  • Delivers business operations reviews and training solution business impact presentations.

What We Look For in a Candidate

  • Bachelor’s degree in a technical field or equivalent education and 6+ years of relevant experience in Learning & Development and providing technical training.

  • Demonstrate extensive experience and certification.

  • Demonstrate extensive experience in presentation, coaching, influencing, process development, project management, data analysis, problem solving, and communication.

  • Possess strong attention to detail with excellent prioritization skills.

  • Demonstrate excellent time management skills and ability to prioritize appropriately.

  • Strong desire to work in a fast-paced and constantly changing environment is a must.

  • Broad knowledge of performance consulting.

  • Working collaboratively across departments to meet goals and objectives.

  • Ability to travel up to 25%

Requisition #: 249221

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min $72540 Salary Max $161520

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by visiting https://lumenbenefits.com.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

72540

Salary Max :

161520

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

72540

Salary Max :

161520

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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