Job Information
Blue Cross Blue Shield of Massachusetts Lead Intelligent Automation Engineer in Boston, Massachusetts
Ready to help us transform healthcare? Bring your true colors to blue.
What We Need:
As a Lead Intelligent Automation Engineer, you will strategically drive the identification and assessment of automation solutions using Intelligent Automation tools and technologies. In addition to designing solutions and collaborating with other lead engineers, you will work closely with business stakeholders, process owners, and senior management to identify automation opportunities, design complex solutions, and drive the successful delivery of projects. Will leverage your technical and leadership skills to provide oversight and direction to support the IA COE in ensuring IA tools, development efforts, and production deployments follow COE and IT standards set by Enterprise Architecture.
Your extensive experience will be crucial in guiding the team, managing project timelines, and ensuring the scalability and effectiveness of automation solutions. Additionally, you will coordinate with cross-functional technical teams to ensure that the platform (production and multiple non-production environments) and its supporting processes are stable and available 24x7 for Automation and that the end-to-end technical processes drive long-term value to our business stakeholders.
This role is eligible for our Flex persona
Your Day to Day
Collaborate with Enterprise architects, product owners and analysts to understand requirements and architecture to design, develop robust software solutions or applications.
Collaborate with business SME’s and management to understand current initiatives and determine where automation can we used to create additional capacity.
Determine the complexity of the current process and how automation can resolve the current business challenge.
Collaborate with the business to understand volume and frequency and calculate out the ROI back to the business once automation is in production.
Determine the capabilities needed and if the current automation stack can provide a solution for the business problem statement.
Maintain high-level familiarity with BCBSMA IT system/business application capabilities in order to make critical operational and strategic decisions.
Have the passion to stay on top of current trends, experiment with and learn new technologies, contribute to internal & engage with external technology communities.
Ensure that automation solutions adhere to security and compliance standards.
Demonstrated experience managing time-sensitive, complex projects, involving multiple stakeholders and/or external vendors using both traditional waterfall and agile /spring methodologies.
Ability to learn, coach processes and mentor team members to develop highly scalable, secure and robust applications in Intelligent automation value stream.
Experience in managing project timeline and financials along with risks, issues, decisions, and changes.
Drive and oversee implementation of new trends in software engineering lifecycle and best practices to simplify the system integration needs of our business units.
Oversee creation and maintenance of technical documentation and user guides in support of developed software.
Hands on experience with presenting solutions to enterprise architects as part of the Architect Review board and follow up for approvals
Collaborate and create architecture diagrams using products such as Miro, Visio
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties.
We’re Looking for:
Knowledge of Intelligent Automation (RPA, IDP, Conversational AI) products and BPM platforms (Pega, Appian, Kissflow etc), cloud certifications (e.g., AWS, Azure, GCP) are highly desirable.
Proven experience in implementing complex technical solutions providing value outcome to business partners
Healthcare experience preferred.
Hands on solution design and implementation experience in BPM products - preferably Appian/Pega
Strong problem-solving and leadership skills to collaborate effectively with stakeholders at all levels.
Attention to detail and a commitment to delivering high-quality results.
What You Bring:
Bachelor's degree in Computer Science, Technology or related field required. Bachelor's degree preferred.
Minimum of 8+ years as a Lead on an agile project working closely with client leadership to drive and develop solutions while working to integrate multiple components on a project.
7+ years of hands-on experience with software programming (Java, .NET, C++, Python or equivalent), database programming (Oracle, Postgres or equivalent) using industry standards IDE tools or platforms (Salesforce, HRIS, etc.)
Expertise on Headless API design implementation
Cloud transformation experience with knowledge of artificial Intelligence and Machine Learning
What You’ll Gain:
- Opportunities for professional development, technical growth and career advancement in the exciting field of Intelligent Automation.
#LI-Hybrid
Minimum Education Requirements:
High school degree or equivalent required unless otherwise noted above
LocationBostonTime TypeFull time
Salary Range: $157,140.00 - $192,060.00
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.
This job is also eligible for variable pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
WHY Blue Cross Blue Shield of MA?
We understand that the confidence gap (https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/) and imposter syndrome (https://www.braintreepayments.com/blog/overcoming-imposter-syndrome/) can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.
As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture (https://careers.bluecrossma.org/us/en/culturepage) page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community (https://careers.bluecrossma.org/us/en/jointalentcommunity?applyType=JTC) to stay “in the know” on all things Blue.
At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work (https://careers.bluecrossma.org/us/en/how-we-work) " Page.
Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power , Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.
Our Commitment to You
We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.
Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.
Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.