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Lumen Lead Client Relationship Manager - Charlotte, NC, Apopka, FL, Dublin, OH, Tulsa, OK, Tempe, AZ in Boston, Massachusetts

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Client Service Partner – Quality Assurance provides oversight and support of Quality Assurance activities supporting the Services in support of regulatory compliance.

The Main Responsibilities

  • Key Tasks and Activities:

  • Assists in the technical development, review and approve system records and procedures for the Services

  • Act as the primary point of contact for all Customer-related compliance and audit activities

  • Monitors and ensures QA oversight activities for the Services

  • Lead development and implementation of quality reporting in support of the Services

  • Provide reporting for Quality Assurance activities, as appropriate

  • Regularly evaluate quality systems supporting Customer’s regulatory requirements.

  • Supports quality systems improvements for the Services, as appropriate

  • Support quality training initiatives within Customer’s support team, as appropriate

  • Review and support quality assurance efforts associated with generation of Standard Operating Procedures (SOPs) to address quality related activities within the Services

Additional Responsibilities

  • Generates and evaluates trend reports and metrics in support of the Services

  • Implements corrective and preventive actions to address adverse trends and quality systems gaps within the Services

  • Support knowledge management initiatives in providing operational oversight to the support teams, for the Services

  • Main point of contact for inquiries relevant to customer regulatory audits

  • Ensures agreed upon turnaround times and quality of the Savvis execution of Catalent’s Quality protocols, as mutually agreed to

  • GXP related to the Pharma industry

  • Main point of contact for updates on the QMS Implementation at CTS

What We Look For in a Candidate

  • Bachelor’s degree or equivalent education and experience

  • 5+ years related experience


  • Master’s degree

  • 6+ years related experience

  • GXP related to the Pharma industry

What to Expect Next

Requisition #: 249082

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.