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ABM Industries Lead Cabin Cleaner in Boston, Massachusetts


The Lead Cabin Cleaner position is responsible for giving direction, motivation, and guidance to a team of cleaners.


  • The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

  • ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Front Line Team Members (

Essential Functions

  • Conducts quality improvement inspections within assigned areas of responsibility

  • Ensures quality and satisfaction levels are meeting and/or exceeding expectations

  • Assures the highest quality of customer satisfaction

  • Assists with Training and Development

  • Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.

  • Counsels crew members in regards to tardiness, absenteeism, work performance etc, using proper documentation procedures.

  • Leads and participates in a team to ensure the successful completion of assigned tasks

  • Responsible for the running and leadership of the shift in the absence of the Supervisor

  • When the Supervisor is present, the lead worker may be responsible for directing smaller work groups

  • Assists the Supervisor and Shift Manager in the direction and supervision of field employees

  • While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor

  • Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.

  • Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities


  • Provides leadership and direction to team members

  • Provides open communication between field employees and management

  • Provides positive coaching to team members

  • Assists with the training of housekeeping staff and schedules work assignments

  • Assists with making daily and weekly work schedules

  • Oversees and performs cleaning operations in assigned building

  • Takes care of keys and access cards for the property

  • Reports damaged, broken and out of work features/items

  • Makes sure premises are secured at all times

  • Oversees and performs additional service requests (tag job) in assigned building

  • Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work.

  • Coordinates scheduling of cleaning crew.

  • Oversees quality of jobs and confirms completion with Area Manager.

  • Provides training to all new hires assigned to the building

  • Attends and participates in all meeting and training sessions involving assigned property and crew.

  • Completes time sheets, validates time sheet accuracy and delivers time sheets to office.

  • Checks supplies, equipment, and chemicals weekly.

  • Completes order forms completely and accurately.

  • Coordinates equipment usage and inventories.

  • Performs all tasks and duties required of your team

  • Miscellaneous duties as assigned


  • Must be 18 years of age or older.

  • Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.

Preferred Qualifications:

  • Customer Service Experience

  • 1 yr of similar work experience


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.