Commonwealth Care Alliance Job Details: Performance Improvement Manager in Boston, Massachusetts

Job Details: Performance Improvement Manager

On-Line Application

  • Vacancy NoVN2311

Posting TitlePerformance Improvement Manager

Location CityBoston

Language Requirement

Job Description

Position Summary

The Performance Improvement team provides business support and advisory services throughout the organization. Services of the team include: Business Planning, Business Architecture, and Business Process Improvement. In an engagement-based model, the team is focused on the thoughtful development and critical interconnections of a growing, maturing, and dynamic organization. Engagements span from (larger, organizational) business transformation efforts to (smaller, team) process improvement efforts. In that context, the Manager leads multiple concurrent engagements. As a senior team member, this individual is expected to: autonomously lead engagements of any size, scope and complexity, directly engaging with senior leaders of the highest level:

  • Lead others in the execution of these engagements.

  • Develop and manage stakeholder relationships.

  • Contribute to the development of fellow team members.

Key Responsibilities

Comprehensively manage and deliver assigned engagements, with a high level of autonomy. Engagement activities may include:

  • Scoping and planning engagements.

  • Developing current state or future state process flow diagrams and protocols.

  • Developing PowerPoint presentations.

  • Documenting or maintaining status reports, meeting minutes, issue/risk logs, interview guides, and project plans.

  • Conducting quantitative and qualitative analyses.

  • Engaging with cross-functional stakeholders to understand current processes/systems and pain points and elicit detailed business needs of future solutions.

  • Generating insights and developing recommendations.

  • Facilitating meetings and engagement-specific workgroups, as needed.

  • Presenting updates, findings, and recommendations to internal customers, other leadership, and associates at all levels as applicable for assigned engagements.

  • Managing the day-to-day activities of engagement team members.

  • Managing (internal) customer relationships throughout the duration of consulting engagements; cultivate and maintain positive working relationships with leadership across the organization.

  • Actively lead team development and internal departmental improvements.

  • Coaching, mentoring, and developing the competencies of fellow team members.

  • Intake and vetting potential consulting engagements for the team.

Minimum Qualifications

  • Education required Bachelor's Degree or equivalent experience.

  • Preferred educational experience Master’s degree required (preferred field: Business, or Healthcare Management).

  • Minimum years experience required over 10 years.

  • Over 10 years of experience planning and deploying business and IT initiatives.

  • Over 10 years of demonstrated progression of leadership, responsibility, knowledge, and experience.

  • Experience developing and/or documenting service and capability models.

  • Health plan experience strongly preferred.

  • Outstanding analytical reasoning skills and interpretation of complex and/or technical information.

  • Advanced understanding of business process analysis and improvement, project management, and change management approaches and principles.

  • Exceptional communication skills with ability to communicate appropriately at all levels of the organization and ability to influence others.

  • Able to effectively communicate visualizations.

  • Strong situational analysis and decision making abilities; ability to think and act strategically across multiple business, technology, and program delivery concepts.

  • Outstanding leadership and organizational awareness skills.

  • Ability to quickly jump between macro (enterprise-wide) and micro (business process-specific).

  • Ability to build credibility quickly and effectively.

  • Strong foundation in and/or significant previous exposure to information technology.

  • Ability to prioritize and organize multiple tasks with tight deadlines with ability to manage multiple priorities in a fast-paced, result-driven environment.

  • Self-starter & high degree of professionalism along with the ability to effectively interact with all levels of an organization.

  • Primarily office environment with limited opportunities for travel (up to 20%) to other CCA sites across the Commonwealth of Massachusetts.

Please note employment with CCA is contingent upon acceptable professional references, a background check (including Mass CORI, employment, education, criminal check, and driving record, (if applicable)), an OIG Report and verification of a valid MA/RN license (if applicable).

Commonwealth Care Alliance is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.

CCA is committed to protecting the health of our workforce and our members, and we encourage flu vaccination in accordance with CDC recommendations. Individuals working in clinical care areas or in direct contact with members must provide documentation of flu vaccination. Flu declination is only permitted if you have a documented medical reason for not receiving the vaccine. If you are unable to receive the flu vaccine you will need to wear a mask during flu season whenever engaged in member-facing activities.