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Change Healthcare InterQual Inside Sales Executive in Boston, Massachusetts

Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.

Overview of Position:

As an Inside Sales Executive, you will identify and close opportunities by demonstrating the value proposition of Change Healthcare solutions. You will develop product and service knowledge to support customer questions, promote offerings and use sales techniques and product knowledge to meet or exceed an established sales quota.

  • This role sells in a matrix organization and collaborates with other sales channels to generate new business and effectively articulates the value of products or services to customers

  • Serves an assigned territory/client with moderate variables in geography and/or customer complexity

  • Limited field activity may occur, but only on an infrequent basis

Key Activities:

  • Pre-selling: 20%

  • Selling: 60%

  • Account Management: 10%

  • Non-Sales Related Activities: 10%

Core Responsibilities:

  • Make and receive calls with the main intent of selling products/services

  • Key activities also include prospect qualification, lead conversion, health checks, voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion

  • Conduct research and prepares for sales calls for assigned markets to ensure successful outcomes

  • Make high volume outbound sales calls and identify opportunities to sell solutions to existing and net new customers (may also communicate via email or WebEx)

  • Listen to customer needs and provide the right business solution

  • Attend to existing customers, reach out to potential leads and identify cross-selling opportunities within accounts where applicable

  • Conduct sales presentations

  • Provide service and support to customers in the initial contracting stage

  • Effectively work with internal staff to ensure new accounts are successfully activated

  • Collaborate with other sales channels and account management to ensure maximum efficiency and customer satisfaction

  • Actively participate in account sales team calls/meetings with internal and external business partners

  • Document sales activity in Salesforce and participate in reporting progress as needed

  • Provision sales reports and prospect reports

  • Maintain sufficient technical knowledge of Change Healthcare product offering, vendors and laws and regulations relating to different states and or service delivery

  • Complete other projects and assignments as directed by manager

  • Meet or exceeds assigned sales quota


  • 3 years of new business sales/qualification experience

  • Experience in a competitive, sales role where high-volume outbound calls are conducted

  • Experience in data tracking in or similar CRM

  • Experience in knowledgably educating, consulting and ultimately selling based on customer need including ability to assess need and articulate product fulfillment and improvement

Preferred Qualifications:

  • Healthcare experience preferred, but not required

  • Four-year college degree or related, equivalent experience

  • Demonstrated experience selling into the healthcare market

  • Strong interpersonal and communication skills with the ability to build relationships across the organization and collaborate as necessary to accomplish goals

  • Positive and energetic phone skills, excellent listening skills and strong written skills

  • Self-motivated and results-driven with strong time management and organization skills

  • Successful track record of working as a part of dynamic, fast-paced and growing teams that are results oriented and collaborative

  • Effective analytical, problem-solving and decision-making skills

  • Ability to learn systems and new technology quickly and maintain SME level industry and product knowledge

  • Willingness to make high volume prospecting and follow up sales calls via telephone

Working Conditions/Physical Requirements:

  • General office demands

How much should I expect to travel?

  • 10% Travel


California / Colorado / New Jersey / New York / Rhode Island / Washington Residents Only:

The applicable base pay for your state is listed below. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives.

The base pay range for this position is $37,260.00 - $92,400.00

Diversity, Equity & Inclusion :

•At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.•Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at .

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to

Click here to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information ( .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.