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VMware Intern - Customer Success, CloudHealth in Boston, Massachusetts

Job Description

The Elevator Pitch: Why will you enjoy this new opportunity?

We need a high-energy, creative individual with a proven track record of problem solving, a passion for relationship building, and a strong desire to learn. As a Customer Success Intern, you will use your abilities to partner with Account Managers to identify risk and construct opportunities to increase adoption. You will also work cross functionally to compile and analyze trends leveraging Salesforce.com and other tools to optimize team efficiency and the customer experience while gaining extensive knowledge of the Cloud Computing industry

CloudHealth by VMware is the global market leader in Cloud Management, and the most trusted software platform used to accelerate business transformation in the cloud. CloudHealth by VMware is looking for highly motivated individuals who will be responsible for providing outstanding customer service to ensure that customers, partners, and employees have a positive experience working with CloudHealth and its people.

What is the primary need, technical challenge, and/or problem you will be responsible for?

You are a determined, self-starter with good analytical and communication skills, are well organized, and looking to learn more about the Customer Success industry. You will partner with the Customer Success team as well as other primary business functions to help gather the context required to make improvements to the customer experience. You are looking for an opportunity to gain real world experience and understand the importance of account management all while being on the forefront of the cloud revolution

Success in the Role: What are the performance goals you will work toward completing?

Immediately and in an ongoing manner you will:

  • Complete a well-organized onboarding plan receiving Cloud Accreditations as well as becoming CloudHealth certified

  • Shadow customer interactions to help advocate on behalf of customers and aid in problem solving

  • Develop an understanding of core Customer Success practices and KPIs to help us achieve our goals

  • Consult with the key functions of Customer Success to understand unique needs and ensure alignment across the org

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

As part of CloudHealth’s Customer Success organization, you will:

  • Immerse yourself in multi-cloud industry best practices to enhance your cloud knowledge and best support the team

  • Identify opportunities to improve operational efficiencies within the Customer Success org

  • Assist with analyzing and reporting on customer programs to internal stakeholders

  • Perform regular data analysis and present key findings to Customer Success leadership

  • Support Account Management teams on their customer engagements by curating content for strategic presentations

  • Develop strong relationships cross-functionally

What is the leadership like for this role? What is the structure and culture of the team like?

The senior leaders in the Customer Success organization have extensive industry and product-specific expertise as well as long tenures at CloudHealth. The leadership team embraces that change is constant, and feedback is always welcome. They understand that diverse thinking drives innovation and are committed to your continued, professional development.

The Customer Success team is made of up versatile professionals who are willing and able to learn new technologies. With technology constantly evolving over time, we are committed to hiring those with an ambition to learn, strong analytical and problem-solving skills, adaptability, strong communication abilities and intellectual honesty. A great sense of humor, creativity, and a collaborative spirit also go a long way in this role.

Location

This position is located in Boston, MA.

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.

• Employee Stock Purchase Plan

• Medical Coverage, Retirement, and Parental Leave Plans for All Family Types

• Generous Time Off Programs

• 40 hours of paid time to volunteer in your community

• Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities

• Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)

• Wellness reimbursement and online fitness and wellbeing classes

This job may require the candidate to comply with travel restrictions and/or work from a facility that requires full vaccination prior to entry. Further, depending on various factors, including legal challenges to the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors, VMware may require employees to be fully vaccinated effective January 18, 2022.

Category : University and Recent Grads

Subcategory: Internships

Experience: Internship

Full Time/ Part Time: Full Time

Posted Date: 2022-01-07

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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