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Citizens Home Mortgage Digital Product Manager in Boston, Massachusetts


The Digital Product Manager reports to the Digital Mortgage Manager in the Originations Home Lending Organization. Results-driven colleague needed to aid in the execution of digital mortgage solutions for Consumer Lending businesses. Utilizing a user-centric mindset, this individual will be a key contributor in driving optimal digital lending experiences. The digital product manager will lead the execution activities of cross-functional teams involving various business partners in the development and deployment of new products, product enhancements, and process improvements.

Primary responsibilities include:

  • Responsible for the strategic development and execution of the digital mortgage projects/programs

  • Relentlessly push to understand customer needs and ensures customer is considered in prioritization and trade-off discussions

  • Help set product vision and lead road mapping, goal setting, story writing, project execution, A/B testing, and product rollout strategy

  • Continually drive digital products towards a meaningful balance between user needs, business objectives and technical feasibility

  • Provide direction on the development, testing, and refinement of UX prototypes in a hybrid agile/waterfall environment

  • Develop backlog prioritized according to importance and clearly communicate the requirements to the team and work with individual team members as needed to explain requirements

  • Perform User Acceptance Testing

  • Serve as subject matter expert, contributing practitioner, thought leader, career guide, and mentor to teams

  • Establish or participate in Design Thinking, Agile, and LEAN rituals which establish rhythm for the team, promote ongoing communications, and iterative refinement of roadmaps


  • Excellent relationship building skills

  • 2-4 years of Agile Product Management experience

  • Excellent communication skills

  • Strong prioritization skills and ability to quickly re-prioritize in a dynamic environment

  • Organized, controlled, engaged, polished meeting management

  • Ability to be decisive

  • Above average knowledge of Mortgage

  • Above average knowledge of origination systems and related support systems

  • Experience with Agile tactics and tools

  • Bachelor’s degree required

  • Applicant should have a strong working knowledge of, Global Document Repository, and Setups.

  • Experience working within a cross-functional team using Agile/Scrum

  • Certified Scrum Product Owner preferred

  • Willing to travel (up to 50%)

    *This role is not available in CO.


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.