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Job Information, Inc Head of Slack Customer Marketing in Boston, Massachusetts

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Slack is looking for a leader for our customer marketing team. This role is different from most customer marketing roles, because Slack has a massive, global community of customers who are passionate about Slack and the difference that it has made in their working lives. Slack is not an application that just some roles/organizations use- everyone from CEOs to developers to sales reps to shop floor employees use Slack. Our customers transform how they work, moving from siloed email communication to connected, open and faster ways of work and they love to evangelize with us.

We are looking for a proven customer marketing leader to continue to put a diverse set of customers and their leaders at the heart of every moment that we create, build out inspiring customer stories that highlight the positive impact they achieve, and lead the customer marketing team to greater alignment and outcomes. The ideal candidate has a builder mentality and likes to figure things out, thrives in very cross functional and collaborative organizations, and is driven by the impact that they and their team create together.

This role requires someone who is capable of working in partnership with matrixed teams. The head of customer marketing is an HQ role, and aligns with and works with regional customer marketers around the globe. In addition, this team works with both enterprise customer success and sales to source and land icon references, as well as working with our community team to source inspiring stories from all walks of life. And as part of Salesforce...

Responsibilities will include:

Customers at the heart of everything . You will lead the company and the marketing team to anchor every narrative, every launch, every campaign on customer stories. You'll demonstrate that nearly every example of the value of Slack and any feature is best exemplified through the voice of our customers and their stories. You lead a team that partners with sales, customer success and comms to harvest and maintain great customer relationships and narratives. Other teams can rely on you and your team for the stories that they need to include for their campaign, their pitch, their analyst bake-off.

Customer value foundation. You will lead the team to build out customer value stories aligned with business personas (engineering, sales, service, marketing, etc) and industry needs (financial services, public sector, etc). Partner with customer success and communications to source and receive approval for C-level stories across world class brands.

Strategic and hands on. You like to take a mental step back, see the broader picture and set the strategy based on business goals, peer organization needs and your experienced POV. At the same time you are happy to roll up your sleeves and work with your team to coach and inspire them.

You are:

  • A Builder. Turning cranks in a machine that someone else built bores you, figuring out how to achieve results and establish best practices is your jam

  • A Story teller . In your personal life, at work- you tell stories with a clear narrative and an obvious point

  • Collaborative . Working with other teams motivates you to drive greater outcomes and alignment

  • Experienced . You grew up in customer marketing and can coach and lead your team based on first-hand experience

  • Enterprise ready. You bring deep experience working with C level executives at household name brands

For Colorado-based roles: Minimum annual salary of $140,300. You may also be entitled to receive bonus, restricted stock units, and benefits.


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