Massachusetts Green Jobs

MassHire JobQuest Logo

Job Information

Salesforce.com, Inc Head of Slack Customer Marketing in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Marketing

Job Details

Slack is looking for a leader for our customer marketing team. This role is different from most customer marketing roles, because Slack has a massive, global community of customers who are passionate about Slack and the difference that it has made in their working lives. Slack is not an application that just some roles/organizations use- everyone from CEOs to developers to sales reps to shop floor employees use Slack. Our customers transform how they work, moving from siloed email communication to connected, open and faster ways of work and they love to evangelize with us.

We are looking for a proven customer marketing leader to continue to put a diverse set of customers and their leaders at the heart of every moment that we create, build out inspiring customer stories that highlight the positive impact they achieve, and lead the customer marketing team to greater alignment and outcomes. The ideal candidate has a builder mentality and likes to figure things out, thrives in very cross functional and collaborative organizations, and is driven by the impact that they and their team create together.

This role requires someone who is capable of working in partnership with matrixed teams. The head of customer marketing is an HQ role, and aligns with and works with regional customer marketers around the globe. In addition, this team works with both enterprise customer success and sales to source and land icon references, as well as working with our community team to source inspiring stories from all walks of life. And as part of Salesforce...

Responsibilities will include:

Customers at the heart of everything . You will lead the company and the marketing team to anchor every narrative, every launch, every campaign on customer stories. You'll demonstrate that nearly every example of the value of Slack and any feature is best exemplified through the voice of our customers and their stories. You lead a team that partners with sales, customer success and comms to harvest and maintain great customer relationships and narratives. Other teams can rely on you and your team for the stories that they need to include for their campaign, their pitch, their analyst bake-off.

Customer value foundation. You will lead the team to build out customer value stories aligned with business personas (engineering, sales, service, marketing, etc) and industry needs (financial services, public sector, etc). Partner with customer success and communications to source and receive approval for C-level stories across world class brands.

Strategic and hands on. You like to take a mental step back, see the broader picture and set the strategy based on business goals, peer organization needs and your experienced POV. At the same time you are happy to roll up your sleeves and work with your team to coach and inspire them.

You are:

  • A Builder. Turning cranks in a machine that someone else built bores you, figuring out how to achieve results and establish best practices is your jam

  • A Story teller . In your personal life, at work- you tell stories with a clear narrative and an obvious point

  • Collaborative . Working with other teams motivates you to drive greater outcomes and alignment

  • Experienced . You grew up in customer marketing and can coach and lead your team based on first-hand experience

  • Enterprise ready. You bring deep experience working with C level executives at household name brands

For Colorado-based roles: Minimum annual salary of $140,300. You may also be entitled to receive bonus, restricted stock units, and benefits.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

DirectEmployers