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Santander US Head of CBB Strategy in Boston, Massachusetts

Head of CBB Strategy

Req ID: 2102019 Date posted 04/29/2021

Reporting directly to the Head of Consumer & Business Banking, the Head of Consumer and Business Banking Strategy, will serve as the strategy leader for all of Consumer and Business Banking. In this role, you will develop the strategic vision with a five to 10 year horizon; articulate Consumer and Business Banking performance in relation to strategic goals; identify emerging indicators to better manage the business; manage Consumer and Business Banking strategic initiatives; and support Consumer and Business Banking leaders in their execution on our strategic goals.

  • Develop and evolve the Consumer and Business Banking 3-Year Strategic Plan

  • Works closely with the Data & Analytics Team to develop, analyze, and communicate business models to guide business decisions, promoting data-driven strategic change.

  • Define, track, and communicate metrics around new initiatives, comparing to previous outcomes

  • Identify and communicate risks and opportunities and generate plans to address each

  • Recommends opportunities to accelerate strategic choices, goals, and proposed recommendations

  • Tell the story of Consumer and Business Banking performance in relation to our strategic goals

  • Facilitate strategic discussions among the Consumer and Business Banking Transformation team and other Consumer and Business leaders.

  • Complete competitor analysis and identify new opportunities through trends in the industry

  • Define emerging indicators that will eventually be incorporated into business goals and operations

  • Support leaders with interpretation and execution of strategic goals

  • Lead efforts to pursue strategy directly and by influencing our partners and stakeholders

  • Coordinate across Consumer and Business Banking initiatives, making connections and ensuring strategies align with long-term vision

  • Support Consumer Strategy initiatives as needed


  • Experience

  • 12+ years of experience in a strategic, senior leadership role

  • 10+ years of successful management experience in financial services, consumer retail, technology industry or management consulting

  • 8+ years of management experience

  • Strong analytical and critical thinking skills combined with strategic business focus and a passion for the customer experience

  • Demonstrated ability to influence without direct authority, create and manage (while achieving results) large-scale change, and influence people at all levels of the organization

  • Strong relationship management and proven leadership skills, with solid conflict management, negotiation and organizational effectiveness techniques

  • Demonstrated ability to manage effectively in a heavily matrixed organization with a high degree of initiative and strong ability to meet key responsibilities with limited direction and oversight

  • Proven success recruiting, inspiring, developing, coaching and motivating team members through balanced leadership with a focus on team member engagement and retention and performance management

Primary Location: Boston, Massachusetts, United States

Other Locations: Massachusetts-Boston

Organization: Santander Bank, N.A.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

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