Ford Motor Company Group Product Manager, CRM Platform in Boston, Massachusetts
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. What will you make today?
At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation. As the financial engine and FinTech arm of Ford, Ford Credit is at the heart of the Ford customer experience. By transforming how we enable customers to own and finance vehicles, we are ultimately transforming the way people access and interact with transportation on a global scale.
Ford Credit is experiencing significant business transformation in an ever-changing digital world. To create this all-new automotive financing experience, we are gathering together a team of world-class strategists, innovators, creators, and technicians and searching for a Group Product Manager , CRM Platform who will help to unlock the power of our data and transform our relationship with customers. Ford Credit is not just evolving, but upending what it means to finance vehicles and other services as an industry. The Ford Credit team helps put people behind the wheels of great Ford and Lincoln vehicles. We are reinventing the way people think about financing for millions of users. We are making our products and services incredibly easy to understand and helping to provide freedom of movement to everyone.
In this position...
You will report to the Director of Product, Global Digital Platform and Strategy and will partner closely with engineering, design, and business partners. The Ford Motor Credit Company has a Product Organization and this role falls in the US organization of that team.
Are you energized by innovation, disruption, and developing new products with the customer in mind? Do you have the passion to help shape Ford Credit’s Product transformation and solve one of the most interesting user problems: How to use CRM and data to reduce the gap between what customers want and what we give them?
A Group Product Manager, CRM Platform , will build and implement CRM platform capabilities that other product teams can leverage to create amazing customer experiences. These experiences will have the power to transform our relationship with our customers. You will be responsible for several CRM platform-related areas including Salesforce Sales Cloud, Service Cloud, and Marketing Cloud using case-driven data requirements, case management, campaign enablement, communications, and chatbot enablement for internal customers who expand experiences to end users. These tools are used by our Consumer, Commercial, and Dealer teams as they build their end-to-end customer journeys. You’ll work closely with our Global Product and Tech teams to understand what capabilities need to be built on a global scale and use your judgment to identify specific global or regional market needs. This is a rare opportunity to apply your unique Product, Design, and Tech skillsets to create your own Product practice to support the wider business.
What you'll do...
As a Group Product Manager, CRM Platforms , you will be responsible and accountable for the delivery and growth of innovative digital solutions that other product teams can leverage. You'll manage a team of product managers in a complex and matrixed environment whilst owning the future vision and roadmap of your area.
Establish a global CRM platform that drives offers and renewals. This is concentrated on Salesforce but can include other CRM platforms currently used.
Land awesome digital products that will revolutionize the financing business, including personalization.
Drive strategy and execution on current CRM and future Salesforce-based personalization engine that can be leveraged by multiple Ford Credit products and teams to develop offers and recommendations.
Drive the vision and product roadmap, while delivering high-quality and impactful launches through close partnerships with a cross-functional team.
Contribute towards the use of case-driven data requirements, case management, campaign enablement, and communications and chatbot enablement to enable all Ford Credit Product teams and business lines for Consumer, Commercial, and Dealer to achieve successful outcomes.
Support end-to-end online experiences from Shopping, Buying, and Credit Approvals to Ownership and Renewals of financing vehicles and services.
Partner closely with Engineering, Design, and other teams to create, drive, and deliver an innovative, compelling, and user-friendly experience to customers.
Inspire and grow a team of product managers and owners and collaborate with a large team of dedicated engineers and designers.
Unlock roadblocks at the corporate level and cultivate collaboration with senior product leaders across Ford Credit through leadership, creativity, intelligence, and presence.
Develop and grow the team through mentoring, coaching, succession planning, and retention strategies.
Bachelor’s degree or combination of experience and education
10+ years’ experience working with online data-oriented products and 5+ years’ experience working on all CRM platforms (Salesforce in particular).
A proven leader who drives the strategic roadmap and end-to-end product management lifecycle from development to deployment.
Someone who understands the customer journey and has developed and delivered products to improve the customer experience and customer engagement
You champion the voice of the customer and integrate customer insight into the decision-making process.
You’ve built, customized, or improved back-end products and services that can be leveraged by other teams and systems.
You have the ability to articulate a strategic mission that translates into the necessary actions to drive outcomes and land products that improve the customer experience.
Experience working on global teams and in a matrixed team structure and influencing across product areas
A digital native and a leader who has driven and led disruption and innovation and is energized by developing new products with the customer in mind.
Someone who inspires creativity and out-of-the-box thinking in developing product ideas and problem-solving.
An excellent communicator with the ability to articulate a vision and seek alignment across all parties.
You have the ability to influence without authority, working on/with technical and cross-functional or highly matrixed teams who do not report to this role to get things done.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, and prescription drug coverage
Flexible family care, parental leave, new parent ramp-up programs, subsidized backup childcare, and more
Vehicle discount program for employees and family members, and management leases
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:
2023 New Hire Benefits Summary (https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2023-benefits-and-comp-LL5-sal-plan-1.pdf)
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
Requisition ID : 17652
Ford Motor Company
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