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American Express Global Business Travel Global Talent Operations Manager in Boston, Massachusetts

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 18,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.

We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. Get ready to make impressions that will last.

  • The role of the Talent Operations Manager is to support the Head of Talent Operations in ensuring operational excellence across all areas of Global Talent. This role is reporting to the Head of Global Talent Operations. Day-to-day responsibilities include:

  • Analytics and Insights : Developing and tracking analytics and insights for Talent areas in collaboration with the Global talent Leadership Team; Develop and oversee the delivery of weekly/monthly/quarterly enterprise reports on Talent activity (i.e Global Talent Dashboard, diversity metrics, Talent Acquisition effectiveness, etc.); collaborate with the HRIS and HR Operations team to elevate data collection and reporting; and collect and report on talent insights to allow for informed business decisions as they relate to talent.

  • Vendor & Budget Management : Weekly/monthly/quarter vendor relationship meetings, SLA development and monitoring, ROI reporting, invoice payments and management of vendor enhancements, including associated end user training.

  • Contingent Workers Program oversight: Vendor and program management including implementation of tools and process changes, escalations, compliance.

  • Project management : Participate in leading special HR initiatives such as HR M&A projects, ad-hoc Talent projects, and compliance (Talent related) projects.

  • Talent ops : Audits, planning and coordinating surveys, policy audit and management.

  • Other ad hoc activities required to provide operational support to the evolving Talent team

Qualifications/ Requirements

  • Bachelor’s Degree or equivalent experience

  • 3 -5 years of experience

  • Advanced analytical, HRIS and budget management knowledge and capabilities

  • Analytical mindset that can design, define and extract data from reports

  • Ability to critically analyze an issue using data and process-based evidence

  • Organization and project management skills, ability to manage multiple projects and delivery deadlines

  • Ability to establish, manage and leverage relationships with internal external partners and vendors

  • An innovative, forward thinking mindset and approach to building customer-focused solutions

  • Leadership of meeting and strong communication skills

  • Agility, ability to adjust and be proactive in a consistently changing environment

  • Comfortable working with ambiguity

  • Strong attention to detail

  • Sense of urgency

  • Experience with process diagraming

  • Advanced proficiency with Excel, PowerPoint, and data analytics functions

  • Experience with Workday

  • Prior exposure to HR and Talent.


United States>New Jersey>Virtual Location

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

GBT Recruitment Privacy Statement (

American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.