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Omnicell, Inc. Field Service Engineer I in Boston, Massachusetts

Field Service Engineer I

Location Boston, MA

Job Category Field Service

Employment Type Regular (Employee)

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-the-box thinking that only a diverse, well-rounded workforce can bring.

Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!

Job Summary

Omnicell Field Service Engineers (FSEs) provide troubleshooting, repair services and scheduled preventive maintenance for the Omnicell’s pharmacy and supply automation solutions at customer sites within a designated geographic area. Omnicell FSEs are dispatched as needed by Omnicell’s 24x7 Technical Assistance Center. Although FSEs focus mainly on hardware repairs, the Omnicell solutions are a combination of hardware and software and FSEs work with both

Responsibilities

  • Independently performs moderate level, onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell’s electro-mechanical solutions.

  • Regularly communicate with manager level nursing and pharmacy staff.

  • Work on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.

  • Addresses typical issues that occur during service events with some support.

  • Provides feedback to hardware specialist team.

  • Participate in various field projects as necessary

  • Fully document all service events according to Omnicell's policies and procedures.

  • Meet company guidelines for response time and service levels

  • Escalate product bugs, malfunctions, and design issues through support channels.

  • Participate in various staff meetings

  • Maintain service quality and customer satisfaction

  • Manage parts inventory and return materials process

Required Knowledge and Skills

  • Strong knowledge of systems and equipment troubleshooting and problem resolution.

  • Respond well to coaching and mentoring which will be received as needed.

  • Basic computer systems skills: Windows 10, Networking.

  • Strong English verbal and written communication skills.

  • Good organization skills

  • Ability to evaluate multiple customer issues and set priorities, and to manage processes

  • Ability to read electrical schematics and mechanical drawings.

  • Ability to deal effectively with customers.

Note: The selected individual must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.

Basic Qualifications

  • Bachelor’s Degree in Engineering/Technology or related discipline; orAssociates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline; orfive years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.

Preferred Qualifications

  • Bachelor’s Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.

  • Coursework in Network Engineering, Robotics or Electronics

  • Experience working in a hospital environment

Work Conditions

  • Must be able to lift 50 lbs. to approximately 5 ft. high

  • Available 24 hours a day, Monday through Friday and for weekend on-call rotations

  • Frequent local travel in primary area

  • Backup support in adjacent areas as needed

  • Provide work area at home and space for trunk stock inventory

To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely-held religious belief or practice.

#LI-SH1

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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