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Epredia Field Service Engineer - Boston in Boston, Massachusetts

Epredia, a global leader in providing solutions for cancer diagnostics, is dedicated to improving lives by enabling our customers to achieve diagnostic excellence. We’re growing quickly and constantly expanding our team. Find a rewarding career with a diverse group of individuals that share a passion to do work that matters and positively impacts patient lives.

Do you like solving problems? Are you customer focused? Do you enjoy variety?

Whether a routine maintenance call or troubleshooting a problem and finding solutions, our Field Service Engineers play a leading role in supporting the onsite technical needs of Epredia customers. In this highly autonomous role, you will spend the majority of your time at the customer, with travel up to 5 days a week as part of a national service team. No day or week will look the same, and your work will have a direct impact on patient outcomes.

What will you do?

  • Provide world class service to our customers by performing preventative and corrective. maintenance for Epredia instrumentation.

  • Use expert troubleshooting skills to diagnose and resolve technical issues on a variety of electromechanical instruments.

  • Manage service call scheduling, parts inventory and other administrative necessities.

  • Build trust-based relationships with our customers.

  • Interact with and provide feedback to internal stakeholders including technical support teams, Manufacturing and Sales.

  • Prepare periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.

  • Represent Epredia in a positive, professional manner in all dealings with customers, both external and internal.

Skills you need for the role:

  • 2+ years of field service experience, preferably in the medical device field.

  • Associate degree (Bachelor’s Degree preferred) in electrical or mechanical Engineering, or other scientific degree with related field service experience.

  • Demonstrated ability to diagnose and resolve problems on electronic and mechanical instrumentation in a scientific laboratory environment.

  • Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams.

  • Experience with Laboratory Information Systems/networking instrumentation preferred.

  • Strong written and verbal communication skills, self-motivated and an effective team player.

  • Must possess basic software skills and computer literacy.

  • Physical requirements include the ability to lift 50lbs.

  • Up to 80% travel may be required to meet customer needs.

  • Must possess a valid driver’s license.



Epredia offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and are driven by innovation and the desire to improve the lives of our patients, we encourage you to apply now. Job postings will remain open for a minimum of five business days and are subject to immediate closure thereafter without additional notice.


Epredia does not accept unsolicited third party resumes.

Epredia is an Equal Opportunity Employer including Disability/Protected Veterans ( .

Our Journey. Epredia is on a journey to create an inclusive environment where we celebrate multiple approaches and points of view. Our goal is to attract, develop and retain the best and brightest from all walks of life and backgrounds. Your candidacy will be reviewed regardless of race, religion, gender, sexual orientation, national origin, disability, age or veteran status.

At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.