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Beth Israel Lahey Health Executive Director, Ancillary Services in Boston, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Executive Director, Ancillary Services


The Executive Director, Ancillary Services is responsible for the administrative and fiscal oversight of overall operations of the laboratory, outpatient rehab, radiology, spine center, employee health and pharmacy in accordance with the strategic priorities of New England Baptist Hospital. Under the direction of the Senior Vice President (SVP), Chief Operating Officer (COO) & Chief Nursing Officer (CNO), this individual provides comprehensive leadership to maximize efficiencies and customer satisfaction. This individual will work collaboratively with multiple disciplines including, but not limited to, physicians, administrators, nursing, and support staff. S/he must maintain standards that ensure all departments are operating at peak performance and that established goals are consistently being met.


  1. Leadership

Responsible for administrative oversight of ancillary services

Develops, implements, and monitors compliance with policies and procedures

Ensures compliance with all applicable hospital, state, federal and accrediting regulations

Develops and manages operating/salary/capital budget

Fosters effective teamwork among staff members, supervisors, nurses, physicians

Provides effective capacity and resource utilization

Provides human resources management

Leads continuous process improvement initiatives

Oversees planning, implementation, monitoring and evaluation of all projects

Develops and reports key measures (volume, profitability, efficiency, quality, etc)

Establishes and implements annual goals and priorities in partnership with the SVP, COO & CNO

  1. Quality Improvement

Establishes, implements, and monitors annual department quality assurance plans, as well as key performance indicators

Assumes responsibility for improving processes and systems that can enhance quality and service

Analyzes all quality monitors, while identifying trends and potential problem areas, and implementing resolutions

Seeks new opportunities for quality improvement and leads multidisciplinary groups as a project leader for Continuous Improvement

  1. Human Resources Management

Provides all aspects of human resource management for all assigned departments including hiring and termination, developing position descriptions, mentoring and coaching staff and supervisors

Creates a working environment that supports the ongoing professional growth and development of all staff, high morale, and optimal job satisfaction

Provides leadership of monthly staff meetings, in-service training, and continuing education activities

Addresses conflicts and issues between employees within and across institutional departments

Partners with Human Resources to ensure employment relationships, personnel compensation and benefits are implemented in a manner consistent with hospital policies and procedures

Determines effective and appropriate staffing levels for maximum organizational efficiency

Holds regular supervisory meetings including ongoing review of performance and productivity

Conducts effective and timely performance evaluations for supervisory personnel and oversees personnel evaluations for staff with appropriate written documentation, consistent with hospital policy

  1. Financial Management

Plans, develops, implements, and evaluates operating, salary and capital budget for ancillary services

Oversees financial management of all assigned departments

Facilitates effective cost containment practices through the monitoring of volume trends, supplies, service contracts, and professional services agreements

Ensures that all revenue capturing activities are performed in a timely, effective and fiscally responsible manner

Analyzes the productivity of the department for efficient and effective operations

Analyzes and forecasts for the introduction of new programs/services

  1. Compliance/Accreditation

Ensures compliance with all applicable hospital, state, federal and accrediting regulations

Ensures compliance with all third-party payer requirements

Oversees orientation protocols, competencies and job descriptions to adequately reflect the responsibilities of individual staff members and supervisors

Ensures that all necessary compliance monitoring, education and documentation are adequately planned for and conducted throughout the year

Serves on the NEBH Regulatory Readiness committee


Makes decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.

Problem Solving:

Addresses problems that are broad, complex and abstract, often involving organization-wide issues and requiring substantial creativity, resourcefulness, staff engagement, diagnostic techniques, negotiation and diplomacy to develop solutions.

Sets direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources.

Has the authority to direct and support managers with functional area responsibilities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews.

Has full responsibility for planning, monitoring and managing budgets for multiple departments/units.


Education: Bachelor’s Degree in Medical Technology or related science required; MS or MBA preferred

Licensure/Certification/Registration: MLS(ASCP) preferred


8-10 years work-related experience

5-8 years supervisory/management experience

Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.

Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.

Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.

Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.

Ability to lead and direct multiple collaborative teams for large projects or groups both internal and external across functional areas. Results have significant implications for the management and operations of the organization.

Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

A proven ability to build consensus and lead and motivate teams of diverse, multi-disciplinary, multi-departmental stakeholders at varied levels of academic professional experience

Superb analytic, reporting, and project management skills (inclusive of strategy development, action planning, execution, and development of monitoring tools)

Exceptional communication and presentation skills

An ability to productively manage complex and politically sensitive issues

Proactive identification, diagnosis and timely resolution of issues

Ability to focus detailed and concentrated effort on multiple projects, prioritizing and re-prioritizing efforts as appropriate

Independent resolution of most problems/challenges encountered

Judgment and ability to support goals and priorities and contribute to the planning and implementation of institutional priorities

A high degree of initiative and recognition by colleagues as a self-starter

Knowledge of ADA, FMLA, HIPAA, TJC, DPH, CDC, CMS, risk management and loss control strategies and regulatory issues

Job Description:

Executive Director, Ancillary Services

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

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