Divisions Maintenance Group District Manager - Boston in Boston, Massachusetts
Position: District Manager
Reports to: Regional Manager
Location: Boston, MA
In an assigned District, works with the National Field Team and National Account Management Teams to manage accounts, ensure continued business, and increase penetration of key accounts. Sources, vets, and manages provider and technician base. Performs regular inspections and visits to customers in support of maintenance contracts, as well as creating opportunities for additional business. Works in coordination with their Regional Manager to maintain and win new business in outlying areas at target revenue goals while maintaining high quality services. The District Manager supports all aspects of the management process to ensure consistent achievement of short- and long-term goals in the mission statement based on our core values. This position has budgetary responsibilities.
Works closely with the Regional Manager and National Account Management Teams to establish and maintain corporate accounts in a District.
Makes regular visits to corporate customers in support of maintenance contracts and perform site inspection property audits, with an eye toward the opportunity to add on services.
Works to build relationships with customers, providers, and technicians in an assigned District.
Source, vets and manages provider and technician base, ensuring quality delivery of services.
Must respond with a sense of urgency to escalations and customer requests.
Manages time to accomplish set KPIs, including an assigned weekly goal of scheduled visits as well as meeting and exceeding the incremental revenue expectations.
Provides key market information and contributes to DMGs long and short-term strategies.
Owns RFP initiatives while negotiating with providers to secure target financial goals.
Manages district and travel expenses within or below budget.
Possesses and demonstrates a proactive, entrepreneurial work style; able to work independently.
Strong ability to think strategically and creatively. Enthusiastic, dynamic and has a positive, extroverted, engaging personality. Prefers to interact with customers and providers and is unafraid of rejection.
Develops long-term relationships with customers, providers, and technicians.
Is passionate about delivering excellent customer service. Has an equal blend of patience and assertiveness.
Comfortable driving long distances to reach customer locations. Some overnight travel may be required.
Essential job function is the ability to operate during national disasters and high stress environments and organize, direct, and manage numerous service providers concurrently.
Demonstrated experience maintaining a calm and professional demeanor when handling stressful situations.
Demonstrates a sense of urgency when dealing with customer issues.
Proven experience coordinating multiple projects/assignments simultaneously and completing assigned tasks accurately and on a timely basis. Must demonstrate a strong attention to detail with excellent organization skills.
Demonstrates the ability to act in a decisive, urgent, and committed way to achieve results.
Aligned to organization goals.
Strong problem-solving and risk assessment skills.
Proven ability to operate within budget, establish sales goals, and manage profit and loss.
Demonstrated ability to make connections with clients and potential clients.
Strong time management skills.
Excellent verbal and written communication skills with experience conveying information.
- Bachelor’s degree preferred and/or Relative Experience; HS Diploma or GED required.
Computer skills and knowledge of hardware & software required:
Strong working knowledge of Microsoft Office applications - Excel, Word, PowerPoint and Outlook.
Embraces technology. Experience using smart applications like an iPad or iPhone is a plus. Preferred experience with CRM software.
Certifications & licenses (i.e., CPA, etc.}:
- Valid Driver’s License; must provide own vehicle.
Significant on-site activity required (90%).
Extensive outdoor activity while performing site audits or managing natural disasters.
Extended hours required during peak workloads or special projects.
Expectation to be able to adjust travel and schedule frequently to respond to opportunities or customer requests.
DMG is an equal opportunity employer.