Massachusetts Green Jobs

MassHire JobQuest Logo

Job Information, Inc Director, Programs and Strategy, Workforce Planning in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Program/Project Management

Job Details

Team and Role Overview

Do you have a passion for improving and streamlining operations? Are you skilled at managing and driving initiatives to improve the health and engagement of an organization? Do you love analyzing data and taking action on insights? The Director of Programs and Strategy for Workforce Planning will be responsible for leading headcount systems management and workforce planning, global real estate partnerships, overall operational excellence, and driving strategies and programs to help the business succeed. The ideal candidate for this position is knowledgeable about the software development life-cycle and brings robust experience with building and improving systems and processes that ensure the organization is highly successful.

Our Technology, Marketing and Products (TMP) Innovation & Learning team empowers the success of our TMP employees through the content and programs we deliver. We ensure the success and engagement of TMP by designing and delivering business operational processes and systems, learning, innovation, and culture programs that scale with the growth of the company.


  • Lead a ‘small but mighty’ team of professionals focused on workforce planning, global site operations leadership, headcount systems, and system enablement for the TMP organization.

  • Partner with Real Estate, advocating for TMP needs within our offices and across our various campuses including aligning on workforce planning and goals as well as global employee needs.

  • Improve our global operations processes, ensuring that it is optimized for efficiencies and success as we scale, including alignment of workforce planning, internal transfer systems and tools, data, and dashboards on employee population, streamlining of our headcount management system, and alignment with other processes and systems and many more opportunities.

  • Improve programs across the broader team, with an eye for scalability, exceptional program management, and a data-driven approach.

  • Deliver data and analytics on our business (headcount, locations, etc., pulling from a number of tools).

  • Identify and drive new initiatives to improve TMP and organizational health and engagement.

  • Partner with leadership across the business to identify needs and lead solutions.

  • Provide strategic thought leadership to advise and structure initiatives, identify key themes, develop mitigation plans, and make connections of opportunities across functional areas.

  • Ensure our people, process, and systems are built to scale for long-term growth.

  • Drive internal approval and consensus building for org-wide challenges and initiatives to reduce churn and drive alignment.

Initial Priorities

  • Refine our workforce planning process and headcount management tools and enablement.

  • Build connections, knowledge and scalable processes for TMP representation and success with real estate and workplace operations as we both grow globally and evolve with our success from anywhere approach.

  • Improve processes for all programs across the broader team, with a focus on scaling programs and people.

  • Create meaningful dashboards that will enable the team to utilize data for business decisions.

Required Experience

  • 2-5+ Experience leading workforce planning and business analyst/data analysis efforts. (PLEASE DO NOT APPLY IF YOU DO NOT MEET THIS REQUIREMENT.)

  • 10+ years of well-rounded management and execution experience in positions of increasing responsibility.

  • 5+ years of experience as a people leader.

  • Exceptional program management and operations skills.

  • Ability to work in a fast-paced environment, and resourceful in achieving success in the face of ambiguity while prioritizing and managing multiple responsibilities.

  • Solution-oriented, data-driven, learning mindset.

  • Embodies trust. Must have high ethical standards and ability to exercise sound judgment.

  • Champions diversity of team, thought, and opinion.

  • Strong presentation, communication & influence skills.

  • Strong quantitative skills to reinforce data-driven storytelling.

Desired Experience

  • Demonstrated cross-functional communication and relationship building skills with Senior Leadership and C-Level Executives.

  • Very strong interpersonal skills, with demonstrated ability to work effectively and collaboratively with diverse team members and external parties.

  • Exceptional program management and organizational skills, including the ability to lead programs from inception to successful completion.

  • Proven ability to work in a fast-paced and high-pressure work environment.

  • Experience with Salesforce products, including experience with creating dashboards and reports with Salesforce Analytics, Tableau, and Excel/Google Sheets.

  • Understanding of product development processes, Agile practices, and operational activities of a technology organization.

  • On the ground experience with SaaS (preferred) or high tech.


If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form ( .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with ( or .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.