Massachusetts Green Jobs

MassHire JobQuest Logo

Job Information

Lumen Director Platform Adoption -East in Boston, Massachusetts

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Director of Platform Adoption will be accountable for evangelizing and positioning Lumen Services to deliver direct business outcomes for the East Region. Their activity will create greater credibility with the customer and generate net new opportunity adds, by evangelizing Lumen’s capability across the technology landscape and vertical practice areas. The team will be comprised of between 6 to 9 senior vertical technologist heads dependent upon demand.

The Director of Platform Adoption manages teams, that has two areas focus:

To create a foundation for outcome-based solutions by evangelizing and advocating Lumen’s business impact and thought leadership to customers. They Identify what business outcomes can be realized and demonstrate how Lumen’s platform can deliver those outcomes. The goal is to uncover and enable new opportunities for the Lumen account teams to pursue.

Coach the sales and customer success organization, through local enablement programs working with stakeholders to mentor the teams to increase knowledge and capability, supporting the transformation of the organization. To grow pipeline and increase the mix of solutions sold.

The Main Responsibilities

This person will manage and lead a team of change champions focused on coaching, industry, and consultative sales approach. Providing consistent best practice reinforcement and mentoring sales. This team involves shifting mindset, elevating skills, and ensuring teams are leveraging proper resources and set-up for success.

Support the GM’s and CS leaders to ensure that they have the right level of engagement and support

Manages the structure, vision, and organization of the department to ensure the effective fulfilment of objectives with the infrastructure necessary to support growth.

Stimulate a productive and motivating work environment within the organization that drives excellent performance.

Effectively communicates with customer C-level commercial and technical staff on issues related to Lumen proposition. Act as an executive sponsor to enable a strong customer outcome

It will be expected that they will chair and speak at events to evangelize Lumen in the customer and market.

Interface to the product organization, to capture customer input on areas of improvement that is needed to drive greater adoption of Lumen services.

Will continually evaluate and deploy new improved enablement methods and initiatives. Typically collaborates with Product, Marketing and Sales Operations to create content. Drive initiatives and track and measure performance.

Track and measure the results of enablement programs, and regularly report results to key business stakeholders


A change agent leader who will build a strong team to drive a compelling focus on securing new opportunities to support net revenue growth.

A well-rounded, business leader with experience who can manage leading indicators, analyze trends, in line with objectives

A strong leader who can lead and inspire a team to reach their potential

What We Look For in a Candidate

Minimum skills required to perform in this role:

  • Bachelor's degree or equivalent combination of applicable education and experience required; MBA or related graduate degree preferred.

  • Demonstrated sales management experience (at least 5-6 years) in telecommunications sales and sales leadership experience.

  • A track record for consistently exceeding revenue goals.

  • Success leading and managing sales teams.

  • Proven ability to hire, manage, mentor, and motivate successful, solution-oriented sales teams.

  • Strong record in developing and assigning geographic territories and customer/prospect modules.

  • Business/financial background is helpful.

  • Experience is consultative sales techniques and account planning (including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long-range account management strategies.


What to Expect Next

Based on your job application information you may be given the opportunity to complete an online assessment immediately after applying. Completion of the online assessment is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the assessment. We strongly recommend you complete this within 5 days of your application.

Requisition #: 321638

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.