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Manulife Director, Operational Risk and Resilience Management in Boston, Massachusetts

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description


The Director, Operational Risk and Resilience Management (ORRM) will report to and support the Head of Risk and Resilience Programs. This position is responsible to lead Manulife's Third-Party Operational Risk and Resilience Management program and its underlying components. This includes maintenance and governance of the Third-Party Risk Framework and Standard, which also includes monitoring and reporting of program effectiveness. The position requires leadership skills, technical subject matter expertise in operational and third-party risk, and solid communication and influencing skills. This position will cross multiple businesses, functions, and geographies, to promote awareness and execution of ORRM requirements.

Job Requirements:

  • Update and maintain the Third-Party Risk Management (TPRM) Framework and Standard, and establish procedures and guidelines as needed.

  • Develop, maintain partnerships with and provide training and expert support to help business functions and key stakeholders proactively identify, assess, and monitor Third-Party Risk

  • Ensure adherence and compliance to the TPRM Framework and Standard, by partnering with key stakeholders

  • Ensure Third-Party Risk and Operational Risk and Resilience requirements are implemented and monitored on a timely and comprehensive basis, ensuring compliance with regulatory (e.g. OSFI) risk management guidelines and internal risk appetite.

  • Support the development of and monitor the Third-Party key risk indicators (KRIs), setting quantitative and qualitative risk threshold limits and KRI benchmarking

  • Prepare reporting, and escalate issues and report to Senior Management, Governance and Risk Committees, on a timely basis

What We Are Looking For:

  • Broad knowledge of financial services/insurance business and related products

  • In-depth subject matter expertise in Operational Risk and Resilience Management, particularly in Third-Party Risk Management

  • Minimum 10 years of experience in operational risk management or a highly related field such as audit, compliance, etc.

  • Excellent written and oral communication skills

  • Strong influencing skills with the ability to build effective relationships, both within and across segments, functions and geographies

  • Excellent analytical and problem-solving skills with ability to think strategically

  • Self-starter with the ability to work with little guidance

  • University undergraduate degree with a relevant professional designation preferred

What can we offer you?

  • A competitive salary and benefits packages.

  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

  • A focus on growing your career path with us.

  • Flexible work policies and strong work-life balance.

  • Professional development and leadership opportunities.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$103,050.00 CAD - $185,490.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.