Massachusetts Green Jobs

MassHire JobQuest Logo

Job Information

Merck Director of Product, Research Infrastructure & Laboratory Operations in Boston, Massachusetts

Job Description

New hires in office-based roles in the U.S. & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.

The Research and Development Sciences (RaDS) value team in our Company's R&D IT brings together product management, engineering, and data science expertise to enable data and technology products and services that accelerate our scientists’ ability to discover and develop innovative medicines that change the course of human health. In the RaDS value team, the Product organization is responsible for implementing technology products and associated services to advance the drug discovery and development pipeline.

We are seeking an experienced and collaborative Director of Product for the Research Infrastructure and Laboratory Operations Product Line to join the RaDS Product organization. As the product line lead, you will develop and evolve a vision for the suite of products that implement cloud-first research infrastructure for demanding experimental modalities (e.g., imaging, omics, computational structural chemistry) and enable the data operations of our scientific laboratories, and lead a cross functional team to the successful realization of that vision, solving challenging business problems by bringing together technologies, capabilities and talent to create products that deliver insight, efficiency and fantastic user experience. You will manage day-to-day sustainability of laboratory IT equipment throughout its lifecycle and support applications while developing the vision, strategy, and products and services of tomorrow. You will partner with leaders of other product lines in the Product organization to build and realize an integrated product strategy that drives the strategic outcomes of our Company's research and development sciences organizations. You will help define the standard of excellence in product management in our organization and combine this with your knowledge of drug discovery and development to inspire the cross-functional product organization to deliver value to our scientists. You will be responsible for identifying opportunities that lead to the growth of our products through constant improvement and innovation while also ensuring consistent delivery and stable operation of products. You will use your knowledge of these products to promote their meaningful use by giving product demos, sharing user stories, and showing the connection of our data and technology products to our mission to serve patients.

Primary Tasks:

  • Define product line vision and strategy in conjunction with value team and other partners, ensuring strategic alignment within the Product Line and engaging with thought leaders within and outside our company.

  • Be the product line chief advocate and evangelist within the wider organization, communicating product line strategy to product line consumers, stakeholders and sponsors and ensuring transparency across stakeholders have clarity on roadmap, points of contact for demand management and support, priorities, status, support/operations issues.

  • Ensure strong alignment of products in the product line with the overall outcomes and success metrics of the RaDS value team through setting and managing Objectives and Key Results (OKRs). Manage the P&L and total cost of ownership of the overall Product Line, ensuring financial / governance reporting, issue, risk, status communication to all stakeholders is timely, complete and accurate.

  • Recruit, develop, manage and guide a team of product managers to own product lifecycle from discovery through retirement across the product line, working closely with engineering leadership to remove obstacles for the team and ensure Product Line goals are met.

  • Oversee product discovery in the product line identifying opportunities to realize solutions to the problems prioritized within the value team. Work with product line engineering through delivery and life cycle management to ensure products are valuable/viable.

  • Ensure products within the product are meeting/exceeding business enablement, life cycle management SLAs and adherence to policy compliance procedures with performance metrics in place to track actual relative to goals and identify opportunities for improvement.

  • Evaluate and provide input into strategic plans for other product lines across the RaDS Product organization, in particular identifying opportunities for platform products to create of reusable services and capabilities to accelerate product line value delivery.

  • Drive innovative ideas, solutions and products through leadership and decisive action, driving for continuous improvements in delivery efficiency and quality including best practice product agile operations across the team, with clear definitions of success and clear metrics to measure the progress to success

  • Build incredible teams and processes to deliver products that satisfy the needs of scientists and inspire their creativity.

  • Engage with external partners and thought leaders to keep abreast of latest technology and trends and use this external perspective to influence products in the product line and enable innovation to promote business needs and new insights.

  • Develop internal and external partners to continue to refine a product line strategy and an architecture that improves data availability that enhances possibilities in aid of business outcomes.

  • Manage external support contracts and product line budget.

Education Minimum:

  • B.A./B.S. in, information management, computer science or a scientific field.


  • 10+ years of experience in technology product management or in IT leadership roles in complex matrix environments

  • Five+ years of work experience in a drug discovery or in technology enablement for scientific discipline such as biology, chemistry, or computational sciences

  • Five+ years related to laboratory IT support.

  • Expertise on Product Management and Agile software development

  • Strong quantitative skills and the ability to use data and metrics to inform decisions

  • Outstanding interpersonal and communication skills; adept at working with colleagues from diverse disciplines and at all levels of the company.

  • Proven experience in team building, mentoring, and leadership with a demonstrated ability to inspire others to follow a common vision

  • Proven ability to execute consistently, rapidly, and effectively,

  • Self-motivated, value-oriented with a mindset of continuous learning

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include Human Resources, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Residents of Colorado

Click here ( to request this role’s pay range.


Current Employees apply HERE ($1533/rel-task/3001$14.htmld)

Current Contingent Workers apply HERE ($4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here ( if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster (

EEOC GINA Supplement​

OFCCP EEO Supplement (

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:




VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:



Valid Driving License:

Hazardous Material(s):

Number of Openings:


Requisition ID: R172354