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Hyatt Director of Operations in BOSTON, Massachusetts


Hyatt Regency Boston Harbor, a unique waterfront hotel with breathtaking views of the harbor and downtown skyline, is searching for a seasoned hospitality professional to join our property leadership team as the Director of Operations.

N ot only will you be part of a remarkable property, but you'll be a part of a company that was recognized as one of Fortunes 100 Best Companies to Work For in 2022!

This position currently offers relocation assistance for candidates outside of the Boston Area ( 50mi) .

We Offer Excellent Benefits:

  • Free room nights, Discounted and Friends & Family Room Rates

  • Medical, Prescription, Dental, and Vision Insurance after 30 Days of Employment

  • Paid Vacation, Sick and Personal Time

  • 401K with company match

  • Meals in the Colleague Cafeteria Daily

  • Free Parking

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences We are looking for a Director of Operations to join our team and lead all aspects of the business. As a member of the properties Leadership Committee, the Director of Operations is a highly visible role with exposure to Senior and Corporate leadership.

The Director of Operations will report directly to the General Manager and will be responsible for the smooth and efficient operations, aligned to deliver the Hyatt Regency brand experiences and standards.

Duties include the following:

• Responsible for short and long-term planning and the management of Food & Beverage/Rooms operations

• Develop and recommend the budget, marketing plans and objectives and manages within those approved plans

• Participate in total hotel management as a member of the Hotel Leadership Committee

• Implement and maintain sales and marketing programs

• Train and coach colleagues, executing necessary decisions to drive Hyatt’s purpose and achieve Hyatt’s goal of becoming the most preferred hospitality brand in our local market

• Implement and ensure the hotel’s operations meet brand standards while building colleague engagement, understanding guests’ needs and maximizing hotel revenue

• Direct the implementation of the payroll, reports, forecasts, inventory and budget for operations

• Resolve customer complaints to maintain a high level of customer satisfaction and quality

• Implement procedures to increase guest and associate satisfaction

• Exercise quality control

• Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards

• Maintain communications with Corporate colleagues

• Support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.


• The ideal candidate will have 6 years of progressive senior leadership experience, preferably with Hyatt

• Candidate will have the ability to lead and manage the guest experience throughout all hotel operations

• Proven leadership skills and ability to develop team leaders into future roles

• Degree in Hotel or Hospitality Management is an asset

• Must possess the following strengths: High energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line for the hotel's operation

• Candidate should have excellent organizational, interpersonal and administrative skills

• Must be able to have fun at work!

Primary Location: US-MA-Boston

Organization: Hyatt Regency Boston Harbor

Pay Basis: Yearly

Job Level: Full-time

Job: Hotel Operations

Req ID: BOS002551

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.