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Empatica Director of Operations in Boston, Massachusetts


We are a digital healthcare company specialized in building AI systems to monitor people’s health. We have been making beautifully designed wearables, software platforms and tools, and advanced algorithms, unlocking better health outcomes for thousands of people.

Our customers range from some of the world’s largest institutions to individual users who message us every day and tell us how our products changed their lives. Our newest wearable, EmbracePlus, is sponsored by NASA and will be used to monitor the health of the astronauts onboard the first ever manned mission to Mars. Pharmaceutical companies are using our research platform to fast-track the development of new treatments, while hundreds of academic researchers publish new discoveries on human behavior weekly, all made possible by our E4 smartband and software tools.

And we just partnered with the US’ Department of Health and Human Services to accelerate the release our wearable COVID-19 early detection system ( .

If you are looking to join a fast-paced growth environment and do meaningful work that can really make a change in people’s lives, keep reading.

The roleBeing a Clinical Operations Director is a pivotal role at the heart of Empatica's business. You will oversee all operational aspects of our Clinical Research business, supporting our pharmaceutical clients, government institutions and our internal large research efforts. This means taking care of all steps of clinical trials operations, whether the work is done for our own partners or independently by Empatica: you will participate initial design, planning, execution and closing. You will help set strategic goals in your area, be responsible for the flow of operations information to the rest of the team. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. You will join the Management team to coordinate your work in the context of Empatica's growth.

In addition, working together with other team members, you will:

  • Direct and oversee operations staff to ensure that they are motivated and trained to carry out their responsibilities.

  • Develop and implement policies and procedures to ensure that core operational functions achieve their business objectives.

  • Represent Empatica among its highest-tier research and business clients


As the ideal candidate for this position you have:

  • A genuine interest, passion and motivation for Empatica's mission.

  • Strong academic background (Masters degree).

  • Previous strong experience in operations, whether in clinical or technology, is a must.

  • Previous knowledge of clinical operations is preferable (e.g. biomedical research administration or healthcare, bioengineering background, knowledge of bioethics, etc.).

  • Proven experience as Director/Manager of Operations or equivalent position, with relevant operations management experience

  • Excellent organisational and execution abilities

  • Excellent decision-making skills

You and Empatica would be a perfect match if you are:

  • A very quick learner

  • Fun and easy to work with

  • A hard-worker and collaborative

  • A doer, with an excellent execution mindset

  • An outstanding planner, with excellent time management and multitasking skills

  • Focused on quality and excellence

  • Flexible in terms of working time and ability to travel

  • A problem-solving hustler who can take on any big or small project

  • Passionate about our products and our mission

Life at EmpaticaYou will join a fast-growing, diverse team of 70+ brilliantly talented humans, who care passionately about what we do and the difference we are making in the world. You’ll get the opportunity to work directly with engineers, data scientists, and designers, across all levels of the organization.

If you jump on board, we can guarantee it won't be an easy ride, but it will be one of the most rewarding experiences in your career, one that will allow you to learn a lot and test your whole skill-set on multiple projects, which are already helping thousands of people worldwide.


  • Competitive salary

  • The position is based at our Boston HQ. We also have an office in Milan, plus an amazing beach summer retreat in Sardinia, Italy!

  • MacBook

  • Flexible work hours

  • Free cookies, if you deserve them :P

  • Much more...

At Empatica, we support the personal and professional growth of our employees. Beyond the above, you’ll have the possibility to attend conferences, receive dedicated training, and participate in activities relevant to where you want your career to go.