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Cengage Group Director of Channel Implementation Services (Remote) in Boston, Massachusetts

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/. Infosec, a Cengage Group company, believes knowledge is power when fighting cybercrime. We help IT and security professionals advance their careers with skills development and certifications while empowering all employees with security awareness and privacy training to stay cyber safe at work and home. It’s our mission to equip all organizations and individuals with the know-how and confidence to outsmart cybercrime. We've been named to Madison's Top Workplaces and Chicago's Best Places to Work, and pride ourselves on our employee culture. What you'll do here: As Director of Channel Implementation Services, you will be responsible for building a profitable Implementation Services business in North America. This role plays a critical leadership role in the implementation process for our SaaS-based software platforms. Your technical prowess and ability to establish a team will enable you to easily understand the relationship between Infosec IQ and customer networks including firewalls, security appliances, and authentication. You understand and are able to train a team on the scope of feature requests, and how to be a trusted technical advisor to our Channel Partners and their end-user clients through implementation and post-sales customer support. You will be accountable for a defined book of Channel Partners and their end-user clients and all associated client Implementation projects. Additional responsibilities include but are not limited to allocating resources based on project demand, and proactively identifying and designing process improvement. Our Director of Channel Implementation services will apply expert knowledge of the implementation and large project process, provide strategic direction, make decisions, and solve complex problems to move the business forward while leading a team. Your responsibilities: + Manage relationship with senior Channel Partner client contacts and other leadership to provide key leadership and oversight to large Channel Partner client implementations + Cultivate open communication with Channel Partner, and business partners in an effort to identify opportunities to improve processes and methodologies + Provide leadership across implementations and facilitate the cross-functional team in development and implementation solutions to address our clients' requirements + Take an integrated approach to solutions, keeping in mind Infosec IQ and Skills platforms + Actively engage with new business scoping & estimating activities, including providing resource estimates & capacity management oversight + Partner with the Sales organization in RFP response creation, site visit preparation/delivery as needed + Establish clearly defined goals, objectives, responsibilities, competencies, and development plans for all team members + Stay on top of industry trends and best practices, market data and new product rollouts + Develop and maintain strong working relationships with the Customer Experience leadership team Skills you will need here: + Candidates should have 7+ years experience in implementation, project management and/or technical sales, with 5+ years managing people and leading teams + Strong history of Channel Management + Hands-on experience with troubleshooting network or technical issues. Knowledge of Active Directory, email servers, SSO, or Learning Management Systems preferred + Extremely organized, steadfast, and customer-focused + Ability to solve a variety of problems typically with technical and sophisticated scopes using exceptional problem solving, analytical, and consultative skills + Proven track record recruiting, developing, coaching and mentoring team members remotely + Ability to foster and maintain strong, collaborative working relationships with internal stakeholders, resources, management, support staff, and third-party vendors + Ability to provide strategic analysis and collaborate with senior leaders + Must have strong communication, negotiation, and presentation skills Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state or New York City resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting’s job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. #LI-Remote

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