Sirius Computer Solutions Director, MS Applications, Strategy and Innovation in Boston, Massachusetts
The primary purpose of this position is to optimize service delivery to improve service, increase revenue and profit margins, reduce costs, and mitigate risk. This leader will be responsible for the ITSM (ServiceNow), monitoring and automation teams. The position will also focus on creating new offerings and expanding the Managed Service portfolio through partnering with Product Management, Sales, IT Consultants, Professional Services and Managed Services delivery leadership.
Primary Duties & Responsibilities
Manage ServiceNow, Monitoring and Automations teams
Provide technical direction, application roadmaps and technical ownership for MS applications
Manage development and deployment lifecycle for MS applications
Innovation and Optimization
Assess current infrastructure and applications for optimization and ensure investments are fully realized
Create and maintain technology roadmap for infrastructure and applications
Review, assess and optimize non-labor COGS to determine baseline and target goals
Review, assess and optimize relevant Service Provider (SP) KPIs, such as cost-per-incident, etc., to determine baseline and target goals
Determine more efficient ways to utilize and offload labor costs and transform MS from labor-based business
Introduce and execute plans for new technology or processes to achieve optimization targets
Measure and report on optimization baseline and targets
Offering and Portfolio Development
Review and assess current services portfolio with top 10 revenue customers
Develop business plan for new offerings with the partnership of Product Management, Sales, ITC, PS and MS
Execute and lead existing offering development of in-flight offerings
Develop and report on targets for top-line revenue growth from new offerings
Bachelors’ degree in Business, Information Technology, or a related field
At least ten (10) years’ experience in senior leadership in managed services or outsourcing
Other Position Requirements
Demonstrated knowledge of current IT infrastructure trends and issues
Demonstrated financial and business acumen in optimizing costs while improving service
Demonstrated experience in contract negotiations and vendor management
Demonstrated problem solving, customer service, negotiation, and follow up skills
Demonstrated presentation and communication skills
Demonstrated ability to uncover customer needs and match those needs to appropriate IT solutions
Demonstrated ability to work independently with little or no supervision
Ability to travel 25% of the time
Data Privacy and Security :
All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius authority.
Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment
The above primary duties, responsibilities, and position requirements are not all inclusive.
Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.
Demonstrated competencies defined for the Manager level, plus the following:
Attracts Top Talent - Attracts and selects diverse and high caliber talent. Finds the right talent to meet the group's needs. Closes talent gaps with the right balance of internal and external candidates. Is a good judge of talent.
Manages Complexity – Asks the right questions to accurately analyze situations. Acquires data from multiple and diverse sources when solving problems. Uncovers root causes to difficult problems. Evaluates pros and cons, risks and benefits of different solution options.
Instills Trust - Follows through on commitments. Is seen as direct and truthful. Keeps confidences. Practices what he/she preaches. Shows consistency between words and actions.
Plans and Aligns - Sets objectives to align with broader organizational goals. Breaks down objectives into appropriate initiatives and actions. Stages activities with relevant milestones and schedules. Anticipates and adjusts effective contingency plans.
Manages Conflict - Steps up to conflicts, seeing them as opportunities. Works out tough agreements and settles disputes equitable. Facilitates breakthroughs by integrating diverse views and finding common ground or acceptable alternatives. Settles differences in productive ways with minimum noise .
Financial Acumen - Understands the meaning and implications of key financial indicators. Uses financial analysis to generate, evaluate and act on strategic options and opportunities. Integrates quantitative and qualitative information to draw accurate conclusions.
Sirius Computer Solutions
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