Humana Director, Digital Member Products, Digital Health & Analytics in Boston, Massachusetts
The Director of Digital Member Products, Digital Health & Analytics leads or coordinates cross-functional project/program teams from design to delivery of fully-developed products that are ready for customer use. The Director, Product Management requires an in-depth understanding of how organization capabilities interrelate across the function or segment.
The Director, Digital Member Products/Digital Health & Analytics, for Humana’s Digital channel organization leads a team that drives the strategy and operation of Humana’s online self-service channel. As the accountable Humana executive for the digital self-service channel across websites and mobile applications, this leader will have significant impact at Humana. Working within broad goals, this executive will be responsible for applying Digital expertise, business/GM acumen, and technical knowledge to solve complex problems for the business.
In operating Humana’s digital self-service channel, this leader will track key metrics such as: digital channel adoption rate of Humana’s members, digital engagement rate, call reductions, customer satisfaction with Humana’s online self-service experiences, etc., all supporting the broad goal of driving the growth of Humana’s digital self-service channel.
In addition, this role will function as a senior advisor and executive partner to various member-support teams within Humana, with the ability to be a strategic thought-partner and to synthesize and communicate complex ideas. Humana’s digital channel is part of an Omnichannel member experience, and so partnerships within Humana will be critical for this executive.
Major decisions in this role are related to digital strategy, initiative prioritization, and setting vision to translate strategy into action. This role also must embrace and contribute to Humana’s Agile methodology of working, including the importance of collaborating with other areas across the business towards ensuring alignment to enterprise efforts.
Previous Experience and Expertise
Strong Digital Experience: 10+ years in Digital organizations.
Built/Led High Performing Teams: Track record of identifying, cultivating, and motivating talent. Proven ability to attract top talent from inside and outside of an organization to build high-performing teams.
Operator’s Mindset: Has deep experience within and leading an online sales and/or self-service channel, with a focus on digital experience, transnational metrics, and continuous improvement.
Thought Leadership & Partnership: Drives future-focused agenda to build strategies from present to future state; anticipates changes and disruption to see opportunities for the future.
Strategy Implementation: Track record of delivering demonstrated value through strategic initiatives to support the enterprise; understands the essence of strategy lies in an ability to execute and integrate.
Experience developing scorecards, setting forecasts and goals, and assessing digital channel results on an ongoing basis.
Data Driven is a must.
Bachelor's Degree required; MBA preferred.
Scheduled Weekly Hours
Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
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