Autodesk Director, Customer Success Innovation Hub in Boston, Massachusetts
Job Requisition ID #
The Innovation Hub Director is the advocate for innovation in CSO. At Autodesk, we are all about creating irresistible experiences that deliver value for our customers. Our Customer Success Innovation Hub works with our product, marketing, sales, digital experience, and customer success teams to create new ways of delivering success experiences for our customers. In the innovation hub, we tackle big strategic goals by prototyping and developing solutions that we can scale across the business. In this role, you will own a portfolio of innovation initiatives and bring these projects from the conceptual design phase to scale. You will be responsible for managing the Innovation Hub, a dedicated team for designing and testing new concepts to support our customer success strategic goals. Your mission is to help us iterate rapidly to develop irresistible experiences that differentiate our success practices and create real value for our customers.
Own a portfolio of innovation initiatives that align to the strategic goals for the Autodesk Customer Success Organization
Work with the Innovation Steering Committee to assess business impact for innovation ideas, select projects and provide regular updates on progress against goals
Develop an innovation methodology and operating model for scaling new practices into CSO that includes a data-driven and agile approach to testing solutions with customers and SMEs
Manage stakeholder relationships on innovation hub projects and work to remove project roadblocks
Work with stakeholders to determine when a solution is ready to scale and create an agile adoption plan with business stakeholders
Collaborate with researchers, designers, and technologists in the digital experience and product organizations deliver innovation projects that benefit customers and Autodesk
Manage a dedicated innovation team of product / project managers, experience designers, and content developers to deliver projects
Build a culture of innovation in CSO that enables team members to prototype and develop their own ideas
10+ Years relevant work experience, especially in a Product or Service Design function
Experience leading teams, both directly and through influence
Proven record of managing innovation projects from ideation through launch
Knowledge of design thinking, prototyping, product management, agile development
Experience working effectively with global/virtual teams
Strategic thinker with demonstrated creative problem-solving skills
Target salary for this position (Colorado):
You should apply even if you don’t feel that your credentials are a 100% match with the position description - we are looking for relevant skills and attributes, not a checklist of experience that exactly matches the position itself .
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At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
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Autodesk is the global leader in design and make technology, including industry-leading 3D design, engineering, and entertainment software and services, that offer customers better outcomes through automation and insights for their design and make processes. With over $3.5 billion in revenue and more than 12,000 employees, Autodesk has established itself as the leading provider of design and make technology that empowers innovators everywhere to achieve the new possible – for products, their businesses and the world. If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of Autodesk customers are doing with our software. With a vision of a better world designed and made for all, Autodesk serves customers in architecture, engineering, and construction; product design and manufacturing; and digital media and entertainment industries. Its customers design, fabricate, manufacture, and build anything by visualizing, simulating, and analyzing real-world performance early in the design process.
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