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Marriott Director-Business Advisory Services US/CAN in Boston, Massachusetts

Job Number 22129064

Job Category Sales & Marketing

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management


The Director, Business Advisory Services is a key member of the US + Canada Business Advisory organization that provides business consultancy and analytic services, reporting to the Vice President Business Advisory Services. The primary responsibility is to lead complex projects ranging from development of roadmaps to consulting and change management efforts. This position will engage various stakeholders with the global and US and Canada organizations to identify, plan and locally execute brand, marketing, sales, and revenue management transformational projects that enable successful delivery against the strategic priorities of the Continent. Success in this role requires strong strategic thinking and change management skills, a proven ability to manage multiple projects at the same time, as well as a willingness to be tested on difficult projects and initiatives.

The individual will focus primarily on projects in the following areas:

  • Organizational Infrastructure engagements partnering with key discipline stakeholders to assess and optimize the US + Canada Consumer Operations organization, identify needs, develop and execute organizational initiatives and training programs to support the disciplines

  • Change Management leads the execution of all change management efforts for US + Canada Consumer Operations across business transformation and improvement efforts

  • Performance management projects that enable improved top-line market performance through the planning and execution of innovative demand generation, management, and closure efforts across the Americas’ markets

  • Consistent pull-through of enterprise-wide strategies within the Americas (e.g., Global Strategic Planning, Marriott Bonvoy Innovation, New Revenue Streams, etc.).

  • Consumer Operations Projects: assume positioning as project lead in influencing and managing cross functional projects supporting top-line revenue growth, transformation and innovation in the US + Canada


Education and Experience Required

  • 4-year degree from an accredited university in Business Administration, Marketing, or related major and 6+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance;


  • 8+ years of relevant professional experience in marketing or related function, demonstrating progressive career growth and pattern of exceptional performance.

  • Proven track record consulting to business leaders and designing, developing, and implementing high impact solutions in large, complex organizations, using a variety of delivery methodologies

  • Demonstrated experience in working with and influencing cross-functional work teams in a matrix organization

  • Experience leading organizational change initiatives

Attributes Skills & Experience Preferred

  • Prior experience leading the planning and execution of strategic projects and initiatives in the Sales, Revenue. Management., Marketing & Digital areas.

  • Design Thinking: Strong at analysis, creative brainstorming, design, end-user/customer segmentation and mapping in order to manage solution-focused problem solving to critical enterprise challenges.

  • Advance Facilitation Skills: Manage the design, development, and delivery of complex stakeholder experiences, using design thinking, creativity, and expert communication skills, to deliver powerful, results-oriented meetings and workshops.

  • Change and Ambiguity: Able to guide the organization and team in working through unclear situations, challenges and opportunities through strong situation analysis and framing, rapid stakeholder assessments, critical decision making, solution brainstorming, and making data-driven way forward recommendations.

  • Hospitality/Lodging industry experience.

  • Prior consulting firm work experience.


Project Leadership

Leads cross-functional working teams comprised of senior discipline experts from Human Resources, Finance, other departments within Consumer Operations and the US + Canada to:

  • Develop and implement Americas Consumer Operations-related initiatives with minimal oversight, working with US + Canada leaders to meet project objectives and goals on time and on budget.

  • Leads execution of overall change management strategy, ensuring implementations are consistent in processes, tools and services provided to customers leveraging Marriott’s change management model and methodology.

  • Leads development of and sustains a comprehensive, integrated change management strategy/game plan for all major Sales, RM, Marketing & Digital initiatives/events.

  • Adapts change management deliverables and influences to implement change management plans that minimize employee resistance and maximize employee engagement to drive faster adoption, and higher proficiency on the changes impacting associates in the organization and ensure consistent market implementation.

  • Support transformational projects in scope working across functions and disciplines to meet objectives.

  • Guide on-going financial and business analysis support to US + Canada & Consumer Operations leadership to support strategic decision making using the appropriate approaches, systems and resources.

  • Deliver presentations related to the strategic roadmap development, project execution and management to senior management and other key stakeholders (e.g., owners, associates, customers).

  • Actively engage internal partners (e.g. change management and communications, human resources, OFS) to prepare content for communication materials as needed for deployment of Consumer Operations initiatives.

  • Implement monitoring approaches that result in identifying the highest opportunity (markets/scope, etc.) areas for action.

  • Manage large and complex business transformational initiatives.

Strategic Planning and Execution

Leads initiatives in partnership with the US + Canada Consumer Operations Leadership team and team to drive change across the organization. Acts as a project leader and day-to-day project decision maker with the following responsibilities:

  • Responsible for delivering the results of the project.

  • Develops and implements integrated programs for key market in response to customer needs, market trends, key competitors, brand direction, and stakeholder needs.

  • Pro-actively monitors markets across the continent to assess competitive position, build on program strengths and bolster current services.

  • Provide content direction to the project.

  • Participate in review cycles at key milestones & provide go/no-go decision.

  • Actively participate in strategy sessions.

  • Develop & drive implementation plan.

  • Ensure appropriate sponsorship and resourcing.

  • Establish key milestones and approval roles.

  • Actively engages internal partners (e.g., finance, human resources, legal) to prepare content for communication materials that include locally appropriate change management plans associated with deployment of transformation efforts.

  • Functions as the strategic business leader to provide direction and guidance to BMSC Americas leadership to drive development and execution of the Americas’ communications and change management strategy to support discipline initiatives and business priorities across the disciplines and brands within the continent, managed and franchised.

Delivering on the Needs of Key Stakeholders

  • Understands and meets the needs of key stakeholders.

  • Develops specific goals and plans to prioritize, organize, and accomplish work.

  • Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.

  • Collaborates with internal partners and stakeholders to support business/initiative strategies

  • Communicates concepts in a clear and persuasive manner that is easy to understand.

  • Generates and provides accurate and timely results in the form of reports, presentations, etc.

  • Demonstrates an understanding of business priorities.


  • Performs other reasonable duties as required for the position.

  • Travel required.



  • Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

  • Communication –Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

  • Problem solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

  • Strategy Planning and Execution – Ensures successful planning and execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

  • Demonstrates working knowledge of discipline-specific systems, tools, and business practices.

  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

  • Reading Comprehension – Understands written sentences and paragraphs in work related documents.

  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?