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Travelers Insurance Company Director, BI UW Standards & Practices in Boston, Massachusetts

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category


Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$120,100.00 - $198,100.00

Target Openings


What Is the Opportunity?

Works closely with Assistant Vice President, BI Underwriting Standards & Practices, and other Underwriting leaders to influence and execute underwriting standards and controls. Partners across multiple business units for underwriting and/or compliance quality assurance-related opportunities. Responsible for evaluating, synthesizing, and communicating underwriting execution insights across the organization. Drives and communicates sound control strategies and underwriting standards in support of strong underwriting quality, overall profitability, growth, and retention of business while enhancing underwriting experience. Leverages analytical intelligence to improve

underwriting execution. Oversees the management, development, and execution of the underwriting controls and standards function for Business Insurance.

Prior experience with Loss Sensitive Underwriting or Product is required.

This position can be 100% remote.

What Will You Do?

  • Manage and participate in the development and execution of the underwriting controls and standards function for Business Insurance.

  • Design and deliver underwriting standards, practices, and tools in alignment with individual transactional underwriting environment for loss sensitive programs, supporting both portfolio and individual risk underwriting practices, including controls, and collaboration standards.

  • Oversee core quality assurance controls; ensure minimum standards are adhered to and conducted in an objective, independent, consistent, risk-based manner.

  • Collaborate with management, Underwriting Officers, and account executives to ensure consistency in underwriting quality and execution. Develop productive working relationships with business partners and foster an environment of trust and mutual respect.

  • Assess the execution of underwriting controls and standards, identify trends, determine the potential impact of any insufficient execution, and recommend corrective actions to the business.

  • Utilize data and analytics to glean actionable insights. Prepare reports in accordance with minimum standards and communicate results to business partners. Design effective Corrective Action Plans and monitor the execution and closure.

  • Work with business unit Chief Underwriting Officers to ensure that the business’ home office and field authority is property structured, communicated, and managed in accordance with Enterprise and BI underwriting standards and requirements.

  • Lead and participate in projects to continuously improve quality assurance processes, technology, monitoring, analysis, and communication of results.

  • Future opportunity to formally lead a quality review team.

  • Perform other duties as assigned.

What Will Our Ideal Candidate Have?

  • 2+ years directly managing others; prior leadership experience either by leading teams or directly managing others.

  • Extensive experience in commercial property casualty product and/or underwriting.

  • Intermediate experience in Loss Sensitive products and services

  • Intermediate strategic thinking skills and demonstrates a continuous improvement mindset.

  • Intermediate leadership, collaboration, influencing and change management communication skills.

  • Intermediate organizational, analytics, critical thinking, interpersonal, time management, verbal, and written communication skills.

  • Knowledge of risk assessment, technology, and auditing principles.

  • Underwriting and/or Product experience in Technology and/or Public Sectors Services.

  • CPCU, AU, CIA, or other industry designation a plus.

What is a Must Have?

  • 6 years of compliance, underwriting, claim, product or relevant underwriting quality assurance experience required.

What Is in It for You?

  • Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit .