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Boston University DIRECTOR, ACCOUNT MANAGEMENT, Creative Services Administration in BOSTON, Massachusetts

About Us: Creative Services is an award-winning full-service agency within Marketing & Communications that provides strategic positioning, brand management, and marketing and communications collateral for Boston University and all its schools, colleges, departments, and programs. As communicators for one of the worlds leading private, urban research and teaching universities, Creative Services mission is to showcase the best of BU to the world.

About the Role: Boston University's Creative Services (CS) group seeks an experienced marketing leader to champion high-level strategic communication initiatives and manage a team of account managers. The Director of Account Management will report to the Vice President of Marketing & Creative Services and be the primary liaison to key leaders and communicators throughout the University. This ensures that Creative Services maintains superior collaborative relationships and establishes Creative Services as a trusted resource for developing strategic integrated marketing strategies. The Director will oversee an Account Management team of eight, mentoring them on best practices for client management and executing strategic marketing collateral and campaigns. The Director will also work in close partnership with CS senior leadership and other Marketing & Communications senior leaders to maximize efficiencies and ensure the department runs smoothly, delivering superb, innovative, and compelling materials. In addition, The Director will confer with the CS team to ensure the correct application of the University's brand identity, reinforcing best practices and usage policies with the university's communications community.

Boston University has a rich legacy of serving its students, faculty, staff, and the communities beyond campus. If you want to become a part of this legacy and take advantage of competitive benefits and professional and personal growth opportunities, we want to hear from you. Don't miss this opportunity--Apply now! Creative Services at Boston University values intellectual, cultural, and social diversity among its staff and students. We remain steadfast in our dedication to building a team that is inclusive, equitable, and a place where all can thrive.

Required Skills

  • Bachelor's Degree or equivalent experience.

  • 10+ years of direct work experience, including five years of management experience, particularly in higher education or an in-house agency setting.

  • Strong understanding of marketing principles, as well as knowledge of print design process and requirements and website design and development.

  • Proven problem-solving capabilities. Able to be flexible and adaptable, juggling multiple tasks under deadlines.

  • Demonstrates strong organizational and interpersonal skills and the ability to work well in a team atmosphere with maturity and diplomacy.

  • Has a comprehensive understanding of marketing and communications strategies, research, project management, and customer service.

  • Builds and maintains positive, collaborative, and productive working relationships with clients and team members with varying levels of experience.

  • Excellent verbal and written communication skills as well as presentation abilities.

  • Ability to think independently and make autonomous, strategic decisions.

    Application assessments will commence in June, and we encourage all prospective candidates to apply early to ensure their consideration.

    We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Required Experience