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Thermo Fisher Scientific Digital Sales Development Specialist in Boston, Massachusetts

When you're part of the team at Thermo Fisher Scientific, you'll do important work, and you'll be valued and recognized for your performance. With talented managers and inspiring coworkers to support you, you'll find the resources and opportunities to make significant contributions to the world.

Location/Division

The Laboratory Products Group (LPD) unites deep scientific expertise, a collaborative culture and rich resources to deliver the lab equipment and consumables that our customers need to achieve their scientific goals - quickly, reliably and safely. Our smart lab solutions make it faster and easier for our customers to focus on what matters most - delivering answers and innovations that save and improve lives.

Our laboratory equipment products are used primarily by pharmaceutical companies for drug discovery and development and by biotechnology companies and universities for life science research to advance the prevention and cure of diseases and enhance quality of life. Our offering consists of equipment, accessories, and services for sample preparation, storage and protection, and analysis.

Our laboratory consumables products include plastics, glass, and related equipment that customers use every day to support their scientific research, drug discovery and development, quality and process control, and clinical and basic research and development needs. Our product categories include sample preparation and storage, liquid handling, and specialty plastics and services. We also manufacture a line of reusable plastic containers sold to the consumer market under the Nalgene brand name.

LPD operates with four key businesses: Controlled Temperature Technologies (CTT), Growth, Protection and Separation (GPS); Water and Lab Products (WLP); and Laboratory Plastics Essentials (LPE).

This position is remote in North America.

How will you make an impact?

This role will have responsibility for delivery of profitable revenue growth and customer satisfaction via digital channels for Laboratory Products Division (LPD). Through close connection with the LPD Commercial organization, the ideal candidate will enact strategies to drive new customer acquisition and retention through digital channels in North America and be the single point of contact for the commercial organization.

What will you do?

  • Drive overall thermofisher.com revenue in NA for the base business as well as eNPI revenue to meet/exceed annual target.

  • Develop data driven strategy to acquire and retain new customers on thermofisher.com and further to nurture and expand our share of wallet with repeat customers.

  • Provide training to North America commercial organization to ensure commercial team is familiar with capabilities of thermofisher.com in order to drive commercial advocacy.

  • Develops and execute on promotional tactics to drive eCommerce revenue working with regional sales leaders to support their strategy and coordinating with business unit stakeholders.

  • Providing support for commercial organizations in interpretation of eCommerce revenue data.

  • Support customer escalations on thermofisher.com related issues.

How will you get here?

Education

  • Minimum education requirement: Bachelor's degree or equivalent.

Experience

  • Direct and channel commercial experience in laboratory sciences or related field and/or managing/selling into relevant segment (pharma, biotech, academia).

  • Experience in commercial support functions such as field/regional marketing, sales operations, commercial excellence is a plus.

Knowledge, Skills, Abilities

  • Comfortable working in a matrix environment with many stakeholders with differing priorities.

  • Must be customer centric. Experience working in laboratory using relevant products is a plus.

  • Ability to make data driven decision and ability to gather opinions of diverse perspectives.

  • Ability to multitask, organized, be able to prioritize.

  • Strong oral and written communication skills.

  • Self-motivated.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

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