CVS Health Digital Product Owner in Boston, Massachusetts
The Digital Product Owner (PO) is a member of the Agile Product Team responsible for defining Stories and prioritizing the Team Backlog. This is an instrumental role in driving day to day development for an Omni-Channel eCommerce program that generates multi-million dollar business value to the organization by providing our customers with a modern, relevant and personalized digital shopping experience across CVS Health’s digital properties. Responsible for streamlining the execution of team priorities while maintaining the conceptual and technical integrity of the features/ components for the team. The PO has a significant role in quality control and is the only team member empowered to accept stories as done. This PO role will support the Omni-Channel eCommerce agile product teams. This role has significant relationships and responsibilities outside the local team, including working with Product Management, who is responsible for the Program Backlog, to prepare for the Program Increment (PI) Planning meeting.ResponsibilitiesUser Story Development• Works with product management and stakeholders to align on business value, problem statements, and customer pain points that are strategic priorities for CVS Health• Provides subject matter expertise – explaining product vision and user stories to the team to ensure requirements are understood and customer value is delivered • Collaborates with development team to elaborate and define technical learnings into refined and prioritized backlog items that align to Iteration Objectives.• Responsible for defining and prioritizing stories that will increase velocity and quality of the program• Responsible for assuring a level of quality has been achieved by validating that the Story meets acceptance criteria and has met acceptance tests. Approves stories as complete. • Responsible to update product management on Story status to align on delivery expectationsTeam Backlog Ownership/Prioritization• Responsible for building, prioritizing, monitoring/editing, and maintaining the flow of Team Backlog to ensure the delivery of the customer satisfaction and multi-million dollar business value • Sets the runway for early business value and customer impact by determining sequencing of sprint planning • Leads the team in identifying dependencies and tradeoffs as well as problem solving risks that may appear in the Team Backlog Program Increment Planning • Partner with Product Management, who is responsible for the Program Backlog, to assist in preparing for the Program Increment (PI) Planning meeting.• Identify the potential enablers and spikes for discussion in the Program Increment• Drafts the team’s objectives and defines features for the Program Increment session • Collaborates with the team to produce the PI system demo and the Product Owner presents it to program stakeholders.Maintain Conceptual and Technical Integrity of Features/Components• Partner with design function to consider usability testing and end-user feedback to ensure product will address and resolve user pain points • Provide architecture and development teams sufficiently detailed feedback on user stories and product vision to ensure the team maintains the technical integrity of features / functionality
• 3+ years experience in Product Ownership, Product Management, Business Analysis or Management Consulting.
COVID-19 Vaccination Requirement
CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.
• Previous experience in agile product development • Strong critical thinker who makes balanced, insightful decisions using solutions based thinking in problem solving, asking probing questions and looking for underlying issues• Ability to effectively work on teams within a highly collaborative environment. • Strong negotiation, organizational, management, analytical and people skills• Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization • Ability to maintain working relationships with all levels of the organization. • Broad understanding of core programming and computer science concepts• Experience in healthcare industry preferred • Familiarity with agile processes, such as scrum, Kanban, and/or the Scaled Agile Framework (SAFe).
Bachelor's Degree or equivalent experience
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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