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Ryder System Digital Continuous Improvement Lead in Boston, Massachusetts

Current Employees:

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The Digital Continuous Improvement Lead will help lead and deliver next-generation Ryder products and services. This role is a critical component to Ryder's complex digital ecosystem in charge of championing the users and customers of the business as it executes the overall vision, strategy, and roadmap.

The Digital Continuous Improvement Lead will support the Continuous Improvement Organization with leading a multi-disciplinary team comprising technologists and logistics subject matter experts to discover and deliver innovative digital solutions that are valuable, reputable, and practical for Ryder’s users.

With an in-depth understanding of Agile and Product oriented methodologies, the Digital Continuous Improvement Lead is essential to helping shape an impactful user experience. Combining strategic, high-level thinking with hands-on in-the-trenches tactics, this role requires a change agent with relentless curiosity about what is coming next in the world of digital supply chain innovation. This role will help translate the overall digital vision into tangible user stories that will shape the design, development and deployment of a successful product.

The Digital Continuous Improvement Lead will support the Product teams from concept to launch and beyond, and must thrive within a lean-matrixed, entrepreneurial environment. Success requires exceptional organizational and interpersonal skills, along with an ability to solve problems collaboratively and dynamically on the fly.

Additional Responsibilities

  • Performs other duties as assigned

Skills and Abilities

  • Lean: Proficiency with: Creating Cell Designs, Managing Material Flow, Design Plan for Every Part Systems (PFEP), Setting up/operation of Kanban, Supermarket Systems Pull Systems, Lean Mfg Systems, Developing and most important managing to: Leader Standard Work, Visual Management Systems and Management Accountability Systems, Plan-Do-Check-Act (PDCA)

  • Warehouse Engineering: Mastery with: Product Slotting, Distribution Center MHE, Studying Labor Standards (time studies), Distribution Layouts and optimization of flow, Warehouse Metrics, Headcount rationalization and forecasting, Data Profiling, Working with ambiguous data sets and customer requirements to develop a Supply Chain Solution, WMS Functionality and Processes required to implement engineering designs/solutions/proposals Aptitude to learn a new business and systems

  • Effective interpersonal skills, Builds and manages effective teams, System and change implementation skills, Strong verbal and written communication skills

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) Ability to work independently and as a member of a team

  • Flexibility to operate and self-driven to excel in a fast-paced environment, Capable of multi-tasking, highly organized, with excellent time management skills


  • Bachelor's degree required in Engineering, Business, Supply Chain Bachelors Degree or minimum of 14 years relevant work experience

  • Master's degree preferred in Supply Chain Management or Industrial Engineering

  • Ten (10) years or more of related experience in the Distribution, Warehousing and/or Manufacturing, Transportation, Supply Chain Logistics industry required

  • Ten (10) years or more of related experience in the Distribution, Warehousing, Transportation, Supply Chain Logistics industry preferred

  • Lean, TPS, QMS

  • American Production Inventory Control Society (APICS) and/or Supply Chain Logistics Certification

  • Warehouse operations and processes experience required

  • Warehouse automation, analytics, optimization and digitalization experience required

  • Agile CI methodology

Travel: 30% - 50%

DOT Regulated: No

Job Category: Continuous Improvement

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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