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Kforce Customer Support Specialist in Boston, Massachusetts

Kforce has a client in the Johnston, RI area is seeking a Customer Support Specialist to join their team on a temporary to permanent basis.Responsibilities for this position will include:

  • Taking inbound calls to handle customer inquiries, process claims, rectify problems, and assist new clientele with enrolling with the organization

  • Assisting clients with basic technological assistance

  • Communicating with accounts via email

  • Handing fulfillment requests

  • Managing about 100 accounts

  • Processing shipping for goods

  • Additional projects as requested

  • 2-5 years of strong customer service experience in a call center environment

  • Basic Excel and Word skills

  • Ability to interact with customers

  • Excellent organizational skills

  • Strong communication skills

  • Experience using Salesforce is preferred

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours