Deloitte Customer Strategy & Applied Design Manager in Boston, Massachusetts

Customer Strategy & Applied Design Manager

Customer Strategy & Applied Design is creating a new model fora new age-we re a creative agency and a consultancy. Creative design,state-of-the-art technology and your imagination merge here to create lasting impactfor our clients. Our Deloitte strategy is to help clients definestrategies, build brands, create experiences, and deliver platforms. We have put together the creative and the consultancy to providethe end-to-end services.

Work you ll do

Creating and driving digital strategies that develop newbusinesses or turn around ailing ones.

Leading efforts regarding digital transformation and disruptions.

Bringing together strategic, creative and technical skills to helpleaders in the public and private sector understand how innovation and digitalcapabilities can help transform their businesses for the better.

The team

Customer Strategy & Applied Design

Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation.

We deliver set of customer focused work:

  • Customer Strategy | Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CMO agenda

  • Customer Experience | Help clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each and every touch point.

  • Applied Innovation | Help clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth

  • Digital Strategy | Help clients understand, envision and articulate digital as a business strategy aligned with their CEO s agenda and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent



Seven years experience in consulting and/or start- ups and/ordigital agency environment.

Good understanding of digital strategy and business execution viatechnology enablement.

Must know digital and using digital for a competitive advantage.

Must have experience creating a digital business or product forthe very first time, such as:

Ability to build a new business from the ground- up.

Product line execution - from design to launch in an oversite andtechnology enablement role.

Experience with introducing a new digital brand within an existingbusiness.

Design-led thinking and leadership of new product, market, andbusiness model opportunities

Experience leading value proposition design, market andcompetitive research, and in leading groups in workshop environments.

Demonstrated understanding of the adoption of technology and itsimpact to future operating models and organizational structures.

Demonstrated experience with Technology design and implementation.


A Bachelor s degree.

B2B and manufacturing industry experience is preferred.

An advanced degree in an area of specialization.

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at

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Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.