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MassMutual Customer Service Specialist in Boston, Massachusetts

Job Summary

The Customer Service Specialist provides a variety of services to policyholders, insured and/or their financial advisors, field force and home staff. Performs routine transactions and provides technical guidance, and procedural information on a variety of complex customer service issues requiring knowledge of financial products and transactions. These jobs typically require some experience and incumbents demonstrate knowledge of and have the ability to perform the job functions.

Role Characteristics

  • Performs a variety of duties requiring specific job skills

  • Follows general instructions or procedures

  • Limited authority to make decisions that go beyond established expectations and guidelines

  • Makes decisions that impact accuracy of data, utilization of equipment, and/or quality of output which ultimately impact cost/revenue

  • Applies knowledge to handle many problems independently but seeks guidance in highly complex situations

  • Applies basic PC skills

Job Responsibilities & Requirements


  • College degree

  • Experience using email

  • Strong verbal and written communication skills

  • Must be able to work in a fast-paced high volume environment without sacrificing quality of work

  • Individual typically has at least 2-5 years of related experience

  • Proven relationship management/outstanding customer service delivery

  • High energy level

  • Strong organizational skills

  • Strong analytical skills/demonstrates problem-resolution skills

  • Strong Customer Service orientation/proven relationship building skills

  • Experience using Microsoft Excel

  • For this position, candidates must be authorized to work in the United States without requiring visa sponsorship


  • Proficient in using Microsoft Excel

  • Familiarity with 1035 paperwork

  • Life insurance knowledge/experience

  • Salary range $31,000 to $41,000 commensurate with experience

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.