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ConvaTec Customer Service Specialist - Boston, MA in Boston, Massachusetts


Complete monthly calls to customers to confirm supply order needs. Ensure compliance with insurance guidelines. Maintain rapport with existing patient base. Provide client service support to the Account Management department. Collect medical documentation and other administrative duties as needed for patients of 180 Medical.

Job Duties:

  • Coordinate, follow-up on Medicare patients; ensure shipments don’t go out without a confirmation

  • Call and confirm Medicare orders with customers through call system and via email.

  • Assist with other special projects to support company as needed.

  • Handle incoming phone calls from clients regarding orders & customer service issues.

  • Request Medicare documentation on Medicare clients.

  • Make entries as appropriate in internal database.

  • Place and/or change orders in system.

  • Handle appropriate follow up with patients

  • Assist auditors by answering questions and providing requested information

Qualifications and Requirements:

  • Possess medical administrative skills

  • Good communication skills with professionals in clinics and hospitals

  • Ability to reason, problem solve, and think outside the box

  • Multi-task a variety of issues

  • Good organization skills and can prioritize tasks

  • Proficient in Microsoft Office programs

  • Good attention to detail

  • Reliable/dependable

  • Flexible and adaptable to changes in environment and industry

  • Team Player; work well with others

  • Fully vaccinated for COVID-19 with corresponding proof of vaccination required by the date of hire.

Physical Demands:

  • Regularly required to sit, stand, walk, and occasionally bend and move about the facility.

  • Infrequent light physical effort required.

  • Occasional lifting up to 30 lbs.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

180 Medical is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Work performed in an office environment.

ConvaTec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives: ConvaTec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any ConvaTec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of ConvaTec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

If you are an active employee at ConvaTec, please do not apply here. Go to the Career Worklet on your Workday home page and View "ConvaTec Internal Career Site - Find Jobs". Thank you!