Massachusetts Green Jobs

Description We are seeking a Customer Service Representative to join our team in Boston, Massachusetts. This role is a short term contract employment opportunity within the industry. As a Customer Service Representative, you will be responsible for providing excellent customer service and maintaining accurate customer records. You will also provide support in data entry tasks and manage customer inquiries.

Responsibilities

• Answer inbound calls and provide high-quality customer service to our customers

• Maintain accurate records of customer interactions and transactions

• Resolve customer inquiries and complaints in a timely and detail oriented manner

• Use Microsoft Excel and Microsoft Word to manage and process data

• Handle inbound and outbound calls, ensuring all customer issues are addressed appropriately

• Manage customer accounts and take appropriate actions as needed

• Schedule appointments and manage order entries

• Maintain detail oriented email correspondence with customers

• Ensure all customer information is entered and updated accurately in the system

• Continuously improve customer service experience and create engaged customers. Requirements • Proficiency in answering inbound calls and managing inbound-outbound calls.

• Proven experience in a call center customer service role.

• Strong customer service skills and the ability to resolve customer issues efficiently.

• Ability to perform data entry tasks accurately and efficiently.

• Excellent skills in email correspondence and ability to communicate professionally.

• Proficient in Microsoft Excel and Microsoft Word.

• Experience in order entry is highly desirable.

• Ability to schedule appointments and manage calendars effectively.

• Must maintain a high level of professionalism and courtesy at all times.

• Strong multitasking skills, with the ability to handle multiple tasks simultaneously.

• Excellent verbal and written communication skills.

• Strong problem-solving skills and the ability to handle difficult situations.

• Ability to work in a fast-paced, high-pressure environment.

• Good organizational skills and attention to detail.

• Demonstrated ability to work effectively as part of a team and independently.

• Must be punctual, reliable, and have a flexible schedule to meet the needs of the business.

• Knowledge of customer service principles and practices is essential.

• Prior experience in a similar role would be advantageous.

• High school diploma or equivalent qualification.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .