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GRM Document Management Customer Service Representative in Boston, Massachusetts

Customer Service Representative

Salary Range: $14 per Hr. -$16 per Hr.

GRM Information Management Services, a leader in the Document Management Industry is seeking an experienced customer service representative to join our Stoughton, Ma. office.

Job Description

  • Handle incoming phone calls at the customer service desk.

  • Generate and track daily work orders.

  • Schedule and coordinate customer pickups and deliveries.

  • Respond to client questions or issues.

  • Interact with Operations and Account Management to ensure customer satisfaction.

  • Assist with monthly billing process

  • Process account payable invoices


  • Excellent verbal and written skills.

  • Knowledge of Word and Excel.

  • Knowledge of O’Neil Software a plus.


  • Full-time Position

  • Full benefits including medical, dental, vision and 401K.

GRM does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.All employment is decided on the basis of qualifications, merit, and business need.