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Aerotek Customer Service Representative in BOSTON, Massachusetts

Description:

Top 5 Must Haves:

  1. Reliability/Punctuality

  2. Insurance/Healthcare industry experience is huge plus but not required

  3. Strong ability to be coached and work on a team

  4. Proven computer skills, specifically with entering/retrieving patient information while

  5. Genuine passion for healthcare and helping people in need is strongly preferred

MBHP's Member Services Department works as the primary point of contact for billers, providers and members. 8 person team taking between 30-80 calls per day answering questions accurately and within time constraints. Types of calls include:

• Telephonic outreach (and coordination with outbound calling vendor) to new members to provide an orientation/overview of how the PCC plan operates, how to access PCC providers, the value of preventative care and assistance with completion of HRA.

• Respond to all incoming calls as well as written correspondence (non-clinical) from Covered Individuals, Network Providers, PCCs and other PCC Plan providers, including calls related to MassHealth Covered Services, BH and PCC Network Provider access, Health Risk Assessments and CMP referrals.

• Work with Covered Individuals, Network Providers, PCCs, other PCC Plan providers and other individuals as necessary to resolve Complaints or questions where appropriate

• Explain the MassHealth Benefit Request (MBR) and Eligibility Redetermination Verification (ERV) forms to applicants and assist with completion

Skills:

Customer Service, Member Services, Provider Services, Referrals, Authorizations, Outlook, Microsoft Office, call center customer service, call center

Top Skills Details:

Customer Service Background

Basic Microsoft Office functions

Excellent communication skills - written and verbal

Additional Skills & Qualifications:

  1. Reliability/Punctuality

  2. Insurance/Healthcare Background is huge plus but not required

  3. Strong ability to be coached and work on a team

  4. Proven computer skills, specifically with entering/retrieving patient information while

  5. Genuine passion for healthcare and helping people in need is strongly preferred

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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