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Plymouth Rock Assurance Customer Service Representative, Homeowners Insurance in Boston, Massachusetts

Essential Functions and Responsibilities

  • Answering questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts.

  • Deliver first call resolution and a low customer effort.

  • Develop and maintain strong product knowledge of Homeowner and Umbrella coverage.

  • Accurately enter and update policy information into the various processing systems and handle phone inquiries.

  • Develop and foster agent, customer and company relationships.

  • Perform research and initiate changes/corrections to customer's policies according to established procedures and sound business judgment.

  • High energy and motivation to follow up and take ownership.

  • Flexibility and ability to work under pressure.

  • Meet and/or exceed the expectation of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.

  • Willingness and ability to learn new functions within the Customer Solutions Center.

Qualifications and Education

  • Above average interpersonal, listening, communication, and organizational skills.

  • Good analytical and decision making skills.

  • Excellent computer/data entry and general math skills.

  • The ability to communicate in Spanish is a plus!

  • Hours of operation are 8:00 AM to 5:00 PM Monday-Friday; schedule is 9:00AM to 5:00PM Monday-Friday.

  • College degree.

  • P&C license and/or prior personal lines experience are a plus.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Job ID: 2019-1044

External Company URL:

Street: 695 Atlantic Ave