Home Depot Customer Service Associate - Measure Specialist - Flooring in Boston, Massachusetts
The Measure Technician works independently in a traveling field role in support of Home Depot's Measurement Services center. The Technician's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales, product inquiry, taking on-site home measurements, and coordinating installations in conjunction with the Measurement Services center. The position is also directly responsible for providing a positive customer experience, accurate measurements, entering and transmitting measurements by a tablet and various related department goals.
90% Customer Service - Providing customer service by assessing customer needs, communicating with customers and conducting home measures.
10% Drawing Review - Review and edit of drawings in the tablet
Direct Manager/Direct Reports:
This Position typically reports to Local Field Manager
This Position has 0 Direct Reports
- Typically requires overnight travel 5% to 20% of the time.
- Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
- Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
- No additional qualifications
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
- No additional education
Minimum Years of Work Experience:
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
Preferred Leadership Experience:
0 - 0
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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