Massachusetts Green Jobs

Connect with Quadient

Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.

As a Customer Marketing Manager, you will spearhead the creation and execution of dynamic marketing campaigns aimed at expanding customer engagement and driving revenue growth. Leveraging both digital and physical channels, you will harness customer databases and cutting-edge marketing automation tools to engage targeted audiences effectively. Your deep understanding of our products, competitive landscape, and market positioning will inform strategic responses to inquiries, guiding qualified customers seamlessly to our sales team for conversion. Join us in shaping the future of customer marketing and play a pivotal role in driving our company's growth and success.

Your role in our future

• Develop and execute cross-sell and upsell campaigns aligned with customer needs and company goals.

• Collaborate with product marketing and research analysts to identify segmentation and personalization opportunities.

• Tailor campaign strategies using insights for maximum relevance and impact.

• Identify opportunities to expand customer relationships and increase revenue through personalized offerings.

• Design and execute marketing campaigns to promote adoption of new products or services.

• Collaborate with cross-functional teams to create compelling content and messaging.

• Address customer pain points and showcase how additional offerings meet their needs.

• Work closely with customer success, sales, and product teams for campaign alignment and support.

• Collaborate on customer communication plans with CX partners for a seamless experience.

• Monitor and measure campaign effectiveness using relevant metrics.

• Provide regular reports on campaign performance and optimization recommendations.

• Nurture strong customer relationships through personalized interactions.

• Implement strategies to enhance customer loyalty and satisfaction.

Your profile

• 5+ years of experience in marketing, customer marketing or related roles.

• Proven track record of developing and executing successful cross-sell and upsell campaigns.

• Strong analytical skills with the ability to interpret customer data and insights.

• Excellent written and verbal communication skills, with a customer-centric approach to messaging.

• Collaborative mindset with the ability to work effectively across cross-functional teams.

• Familiarity with customer relationship management (CRM) tools and marketing automation platforms.

• Data-driven decision-maker with a focus on measuring and optimizing campaign performance.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Help shape the future of customer communications. Apply now.

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This position has a salary range of:

$75,500.00 - $113,300.00

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings . Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work : Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing : Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.