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Red River Customer Experience Fellowship in Boston, Massachusetts

Red River is seeking a Customer Experience Fellow to join our team. This person will assist staff in providing support to operational support resources on the CX Engagement team and take on the customer support needs for digital customers, as well as potentially others. This person will be focused on supporting these and other groups while bringing to Business Intelligence (BI) Biz OPS automation opportunities.

Primary Position Tasks:

  • Provide data collection and analysis for Executive Business Reviews and compliance

  • Reoccurring customer monthly reporting

  • Maintain the customer portals and subscriptions for managed services customers

  • Maintenance of SharePoint and Standard Operating Processes

  • Certifications as required

Minimum Education/Certification/Experience Requirements:

  • Must be a Massachusetts Rehabilitation Commission Participant or Hiring Our Heroes Participant

  • Associates and /or Bachelors’ degree in a business administration, computer science, engineering or other technical degree or equivalent experience.

  • Previous customer server experience.

  • Microsoft Office skills including Excel, Word and Power Point

Knowledge, Skills, and Abilities:

  • Must be able to work productively and autonomously without significant assistance; must be able to multi-task and effectively prioritize within a high volume/time sensitive environment.

  • Solid verbal and written communication skills. Strong attention to detail. Strong customer services/satisfaction ethic.

  • Team player; capacity for working effectively in team-based environments.

  • History of ability to establish and maintain effective working relationships with customer contacts, colleagues, and team leadership.

  • Technical acumen: ability to learn new technologies quickly and them leverage to gained knowledge.

  • To demonstrate a desire to improve breadth and depth of technical skills along with customer facing and documentation skills.

  • Demonstrate strong communications skills and a willingness to learn new IT related tasks and functions.

Essential Elements (Mental, Physical; Equipment used):

Exceed customer satisfaction by maintain an on-going awareness of the customer base and ensure delivery against contractual obligations.

Desk Position: This position is an office position that required remaining in a stationary position for multiple hours throughout the workday.

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here (https://redriver.com/wp-content/uploads/2022/01/Benefits-At-A-Glance-2022.pdf) . If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

Compensation Range: $0.00 - $0.00

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