Massachusetts Employer Corporate Dispatch Agent in Boston, Massachusetts
Job Summary We?re looking for motivated Dispatch Agents with entrepreneurial mindsets to join our Waitr Corporate team. Dispatchers are responsible for assisting our partner drivers and making sure that all orders are being handled in a timely manner. We?re looking for motivated individuals with the ability to multitask and analytically and efficiently determine proper routing to deliver as many orders to our customers as possible in a given timeframe. Previous employment experience in the restaurant industry or in dispatching is preferred. Essential Functions: Dispatch orders and manage expectations within markets. Communicating with restaurants, drivers, and customers with order issues when necessary. Provide support for city teams and work with them in all aspects of market success. Using Analytics to determine the most efficient way to route orders to our partner drivers. Using observational skill to determine steps needed to take to maintain market success. Preferred Education and Experience: High School Diploma preferred. Previous employment experience in the restaurant industry or in dispatching is preferred. Core Competencies: Nimble: You move fast and accurately in a dynamic environment. Logistical: Proactively seeks and finds ways to provide the highest standards of efficiency. Innovator: Generates and recognizes creative solutions in varying work situations. Team Player: Collaboration and strong communication skills. Effective Communicator: Demonstrates open, honest and respectful written and verbal communication. Results-Oriented: Productively focuses time and resources on activities to produce quality results. Forward-Thinking: Problem solver, do whatever it takes attitude. Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems. Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all activities.