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Children's Hospital Boston Control Room Operations Dispatcher in Boston, Massachusetts

55621BRTitle:Control Room Operations DispatcherDepartment:OperationsAutoReqId:55621BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Description:At Boston Children’s Hospital, success is measured in patients treated, parents comforted and teams taught. It’s in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed team and discover how your talents can change lives. Yours included.

This Control Room Operations Dispatcher will be responsible for:

  • Monitoring and operating all hospital audio and visual security equipment including closed circuit surveillance cameras, intercoms, security computer systems linked to door and panic alarms throughout the hospital complex, and remote access door systems. Provides access for ambulance transfers and MedFlights.

  • Monitoring all fire alarm systems for the hospital complex. Responsible for activation of internal procedures and dispatching. Contacts Fire Department through use of direct emergency phone and informs the fire department of current alarm status and location. Dispatches security and hospital engineering personnel and contacts appropriate hospital personnel to notify them of activity associated with the fire alarm systems. Inputs information through fire alarm keyboard to initiate such actions associated with the fire alarm system.

  • Monitoring, operating and interpreting information relevant to Life Safety and critical care systems within the hospital such as building engineering systems, facility automation systems, life support generators, and medical gas systems. Dispatches appropriate engineering personnel to respond to activity associated with equipment systems. Assists engineering and contractor personnel in drills, testing engineering and security equipment.

  • Dispatching requests for assistance to appropriate personnel.

  • Initiating contact with hospital’s safety departments and outside agencies such as police, fire, public works department and ambulance companies during situations such as internal and external disasters.

  • Maintaining duty logs, recording all pertinent activity during each shift. Operates each shift independently, and is required to make decisions during emergency situations. Maintains alarm printouts of all engineering and security alarms for the complex. Enters work orders for all maintenance requests.

  • Reporting system malfunctions, technical problems and operational difficulties to department management.

  • Performing tests and verification of hospital emergency cellular phones as well as verifying and testing emergency telephone numbers to neighboring institutions, ambulance companies, and outside contractors.

  • Monitoring multiple radio frequencies simultaneously and must discern priorities.

To qualify, you must have:

  • A High School Diploma/GED.

  • 1+ year of previous experience.

  • The analytical skills to gather and interpret data in situations in which the information or problems are critical and life threatening.

  • The ability to exchange information on factual matters, schedule appointments, greet visitors, explain hospital policies and/or relay messages to appropriate personnel.

Schedule: Mon & Tues: 7:00a - 3:30p; Fri, Sat & Sun: 3:00p - 11:00p

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes. Discover your best.

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Office/Site Location:BostonRegular, Temporary, Per Diem:Regular