Microsoft Corporation Consumption Excellence Leader in Boston, Massachusetts
The CSU Consumption Excellence Leader defines and drives a consumption culture across the MSUS business. The role is responsible for leading a team of Solution-aligned consumption specialists, to drive insights and champion programs to drive consumption through our CSU communities. The role is highly collaborative, working cooperatively with Worldwide CSU, Marketing and Operations Business Group leaders, OU CSU leaders, Sales Excellence leaders and others, to influence and measure end-to-end consumption outcomes across the MSUS business. The role also provides business intelligence to US senior leaders to support data-driven decisions and coaches team members on both strategic programs and tactical action that can accelerate consumption activities, with a “What’s Next” mindset.
Key Success Outcomes : when this role is performed successfully, the following outcomes are achieved:
Our customers achieve target business outcomes associated with stated success plans.
MSUS, segments and OUs achieve consumption business goals and attain scorecard metric targets across a multi-quarter horizon .
Cross-OU teams are equipped and enabled to apply best-practices and remove key blockers to accelerate consumption.
Field leadership understands consumption performance trends, risks and key influencers.
The primary responsibilities of the role include:
Develop, guide and assist MSUS CSU leadership on strategy and best practices to drive consumption across all roles in the CSU.
Define solution area-aligned and cross-cloud consumption strategies and ensure CSU communities are equipped and enabled to execute against supporting consumption motions.
Lead a team of solution aligned consumption experts with a charter of enabling the MSUS CSU to meet and exceed targets. Provide direction, strategy and role clarity for the team.
Represent MSUS performance insights in various executive reviews, including VSUs, Solution Area Business Reviews and Quarterly Business Connections.
Maintain a multi horizon view of consumption, with external and competitive insights and analysis to drive programs and results.
Identify strategies and incentives to drive a consumption culture within MSUS; championing with the MSUS Leadership team and OU leadership to evolve culture.
Implement and manage effective consumption hygiene guidance to create a high-quality portfolio of customer success engagements.
Maintain approach to track consumption performance, identify blockers, identify best-practices and lessons learned.
KNOWLEDGE & EXPERIENCE:
Deep understanding of cloud consumption dynamics and consumption reporting
Executive presence and ability to provide consultative and actionable insights
Experience of customer service process design and continuous improvement
Proven ability to orchestrate activities across multiple stakeholder teams and to lead through influence
Problem-solving ability, especially in gathering data to drive decision making under strict timelines and working through complex requirements.
WW CSU solution-area leaders
OU leaders: e.g. CSU, STU, ATU, Services GMs, OU RVP
CSU solution area leads
Segment and OU Sales Excellence Leaders
M&O Solution Area Business Groups: alignment to cross-cloud consumption initiatives
BSO: RoB and reporting activities
Cross-OU Consumption Excellence Leader community
10+ years of experience in customer-facing, Service delivery/Sales/Customer Success roles
5+ years people leadership
Leadership through Influence; ability to drive alignment with cross functional teams to a common objective and define execution priorities against objectives.
Ability to work on multiple projects simultaneously, manage ambiguity and drive for clarity.
Advanced oral and written communication skills – both written and verbal.
Advanced presentation skills.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
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