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Wolters Kluwer Consulting Director - (Epic) in Boston, Massachusetts

As the Consulting Director at Wolters Kluwer Health, Clinical Effectiveness , you will lead our corporate and relationship strategy for assigned Electronic Medical Record (EMR) companies. The role involves connecting with key business executives and stakeholders, both within the EMR company and within Wolters Kluwer Health, Clinical Effectiveness, to form and execute our strategy. This position requires the ability to analyze operations, organizational challenges, and improve the efficiency and effectiveness of products/solutions in use, while also working across the Wolters Kluwer Health, Clinical Effectiveness portfolio to extend additional products and services. You are passionate about improving the healthcare system through our partnerships with EMR companies, with at least 5+ years experience working for and with Epic Systems. You will report to the GM & VP, Provider Segment.

RESPONSIBILITIES :

  • Establishes productive, professional relationships with key personnel at multiple levels within assigned EMR companies, including regular in-person connections.

  • Helps the EMR companies succeed with our products, develops a vision for how the product can be used, proactively identifying potential issues that could hamper success, and ensures that the appropriate Clinical Effectiveness resources are working to resolve these issues.

  • Assess current product integrations, establish a framework for measuring integration success, and develop and execute a plan to improve existing integrations that drive measurable buyer and end-user value.

  • Identify opportunities for integrating additional products and solutions within the EMR workflow, increasing the number of ‘front doors’ into our content, and identify and support pursuit of new innovation opportunities to expand buyer and clinical and patient end-user value.

  • Meets assigned goals for the Segment, including support for revenue retention, reference ability and growth targets, including negotiating existing agreements with our EMR partners according to current or new products and services of interest.

  • Leads collaborative strategic planning process focused on assigned EMR partners, monthly and/or quarterly business reviews, chairs and facilitates implementation and program steering committees, and supports the development of mutual performance objectives, financial targets and critical milestones with assigned EMRs.

  • Proactively assesses, clarifies and validates EMR partner needs on an ongoing basis.

  • Develops advocacy and references across within their assigned EMR partner.

Success will require strong organizational skills, analytical paired with communication skills, good business acumen, independent thinking, ability to work across multi-functional teams, and manage multiple segment priorities simultaneously. Operational excellence, a bias for action, and a positive attitude are required.

*This position will work remotely and can be based anywhere in the U.S.**

OTHER ESSENTIAL DUTIES

  • Ensures the execution of all strategic initiatives, leading to successful achievement of the business’s partner relationship, product integration, end-user use and revenue goals

  • Partner with all functions, including Legal, Contracting, Finance, Pricing, Product Management, Product Marketing, Editorial, Engineering, Marketing, other CE Segments, and Divisional/Corp Leadership, as needed, to ensure Segment strategy alignment, and gain buy-in for strategic opportunities.

  • Champion and nurture key relationships with vendors, channel partners, and industry analysts, as needed.

  • Lead internal communications of key segment activities, including EMR strategy and growth, in partnership with segment leadership and finance teams.

  • Work cross-functionally with technology, legal, sales, product, service, marketing, finance and others to prioritize and operationalize strategic goals.

  • Behave in ways that demonstrate corporate core values and culture; developing professional and positive relationships with customers and colleagues; and maintaining a reputation of competence, integrity and professionalism.

  • Prepare formal presentations appropriate for senior executives within the business unit

JOB QUALIFICATIONS

Education:

  • BS/BA degree required, with experience in channel sales.

Required Experience:

  • 12+ years’ experience leading, supporting, and advancing business strategy, business operations, or channel relationships.

  • Demonstrated experience understanding external and internal customer and stakeholder needs, and business trends.

  • Demonstrated experience and ability to effectively engage, communicate with, and partner with external and internal executives.

Preferred Experience, Knowledge and Abilities:

  • 5+ years of management consulting, product management or technical management preferred, including operational execution of strategic initiatives.

  • Strong oral and written communication skills with an ability to deliver a compelling case for strategic cross-organization initiatives.

  • An analytical mindset, relationship development skills, and an ability to collaborate across business functions including segment, sales, finance, product, marketing, customer success and legal, among other operating teams that support commercial execution and success.

  • Intuitive ability for identifying and resolving process / operational, and market gaps.

  • Comfort with ambiguity and pivoting priorities.

The ideal candidate demonstrates the following attributes:

  • Entrepreneurial spirit

  • Relentlessly team-focused

  • Self-motivated and comfortable with ambiguity

  • Intelligent

  • Creative problem solver

  • Driven

  • Dynamic and energetic

  • Committed to high standards

  • High sense of urgency

  • Decisive; willing to form an opinion and defend it

  • Data driven and objective in their evaluation of a business problem

Travel Requirements:

  • Travel requirements are variable based on supporting team needs and events and will be primarily domestic.

  • Travel may be as low as 30% and as high as 50%, tends to be irregular in frequency, and can occur on short notice.

#LI-Remote

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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