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State of Massachusetts Compliance Monitor in Boston, Massachusetts

_All applicants should attach a cover letter and resume to their online submission for this position._ The Division of Occupational Licensure (“DOL”), is responsible for oversight of 39 licensing boards, as well as the Office of Public Safety and Inspections and the Office of Private Occupational School Education. Collectively, DOL licenses and regulates more than 580,000 individuals, businesses, and schools to engage in some 167 trades and professions in Massachusetts. The mission of DOL is to protect the public health, safety and welfare by licensing qualified individuals and businesses to provide services to consumers. In addition, it is the duty of the DOL to ensure fair and consistent enforcement of the licensing laws and regulations. DOL seeks to promote consumer protection, a fair and competitive marketplace, and education and outreach. The Division of Occupational Licensure is committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status. We strive to reflect diversity in all facets and levels of our agency. The Division of Occupational Licensure values inclusiveness and diversity within their employee and management teams. Within our community we strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming. The Division of Occupational Licensure is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to maximize their skills and talents to serve our citizens. The Compliance Monitor (Compliance Officer II) is responsible for monitoring licensees who have entered into display or consent agreement with DOL boards, bureaus, or commissions, or are subject to licensure conditions. The Compliance Monitor also investigates continuing education audits and complaints initiated by the DOL board, bureaus, or commissions, and conducts monitoring of licensees on probation for compliance with their consent agreement. Additionally, the Compliance Monitor monitors all complaints within the Office of Investigations which follow civil or criminal court case. The Compliance Monitor may be reassigned at any time, based on the operational needs of the Office of Investigations (OI) or the Agency. Primary Duties: * Monitor for compliance purposes, requirements of consent agreements for professionals licensed by the DOL. * Obtain information pertaining to consent agreement requirements and maintain current accurate records on each investigation file. * Confer with licensees, attorneys and other involved parties in order to obtain required information pertinent to specific consent agreement requirements and to ascertain that requirements are met. * Respond to inquiries from agency staff and others to provide information concerning case management. * Maintain liaison with various private, local, state, and federal agencies and others to exchange information and resolve problems. * Investigatory responsibilities include but are not limited to: conducting interviews; obtaining documentation and physical evidence; records reviews; evaluations; and written investigation reports, for all assigned professions and/or trades. * As requested, attend board meetings to present investigative findings resulting from assigned complaints. * As requested, testify as a witness or expert at adjudicatory hearings. * Complete all investigative summaries within the Agency’s prescribed timeframe. * Perform related duties such as maintaining records, preparing correspondence, conducting data entry into Agency databases, and attending meetings or professional trainings. * Other duties, as assigned, based on the operational needs of the Agency or OI. Preferred Qualifications: * Knowledge of investigative techniques. * Based on assignment, possession of a current and valid Massachusetts Class 3 Motor Vehicle Operator's License. * Knowledge of the methods of general report writing. * Ability to maintain accurate records. * Ability to handle highly sensitive and confidential information with discretion. * Demonstrated ability to work independently and meet deadlines. /SALARY PLACEMENT IS DETERMINED BY YEARS OF EXPERIENCE AND EDUCATION DIRECTLY RELATED TO THE POSITION AND THE HUMAN RESOURCES DIVISION’S RECRUITING GUIDELINES. IN THE CASE OF A PROMOTIONAL OPPORTUNITY, THE SALARY PROVISIONS OF THE APPLICABLE COLLECTIVE BARGAINING AGREEMENT WILL APPLY TO (OR WILL BE UTILIZED FOR) PLACEMENT WITHIN THE SALARY RANGE./ First consideration will be given to those applicants that apply within the first 14 days. Minimum Entrance Requirements: Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in investigatory, law enforcement or regulatory administration work, or (B) and equivalent combination of the required experience and the substitutions below. Substitutions: A Bachelor's or higher degree may be substituted for a maximum of two years of the required experience.* Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. _Comprehensive Benefits_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! *Executive Order #595:As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Compliance and Certification* *Organization: Division of Occupational Licensure *Title: *Compliance Monitor Location: Massachusetts-Boston - 1000 Washington St Requisition ID: 22000A3R