Massachusetts Green Jobs

MassHire JobQuest Logo

Job Information

Citizens Community Development Market Manager II - Boston in Boston, Massachusetts


Community Development Market Manager

The Community Development Market Manager (CDMM) functions as a liaison between the bank and the community, focused on leading and coordinating Citizens compliance with the Community Reinvestment Act (CRA). In this role, colleagues are responsible for promoting the banks programs and initiatives to increase CRA qualified business relationships in the community. CDMMs forge partnerships with community organizations to help drive financial empowerment programming and support the banks offerings of small business lending, affordable mortgage products, community development lending and investments benefiting the low-to-moderate income constituency and to ensure the bank achieves an outstanding CRA rating.


  • Serve as the local subject matter expert for all market CRA activity.

  • Implement comprehensive engagement plans with community non-profit organizations and internal business line leaders to drive collaboration and generate referrals.

  • Establish and communicate market CRA strategy in collaboration with consumer and commercial business line leaders to ensure key performance indicators are achieved.

  • Advocate for key strategic partners such as, local, and regional community organizations focused on affordable housing, economic development, workforce development, small business support, and financial empowerment.

  • Establish strong outreach plans by engaging key external community partners and senior executives leveraging new and existing networks to develop business opportunities and promote Citizens commitment to community.

  • Partner with Commercial Banking partners to review pipeline of loans and identify potential CRA qualified community development loans.

  • Execute financial empowerment initiatives such as VITA, mentoring programs, first time homebuyer counseling and basic money management programs by championing the banks Community Ambassador program which connects and promotes colleague volunteerism.

  • Partner with Public Affairs to support national corporate sponsorships, focused on fighting hunger, workforce development and financial empowerment.

  • Analyze comprehensive CRA market performance data, using results to develop strategic initiatives to drive CRA performance.

  • Support the banks diversity, equity, and inclusion strategy.

  • Lead annual market strategic planning sessions utilizing data analysis, market intelligence, CRA performance metrics and charitable giving to ensure the establishment of CRA market objectives.

  • Raise visibility of CRA related community-based programs, grants, and initiatives by partnering with State Presidents office, Public Affairs, and business line leadership.

  • Identify, coordinate, and implement volunteer activities in the local community to increase CRA qualified service hours.

  • Manage complex projects related to community development and volunteerism, partnering with CRA Administration on CRA examination data gathering.

  • Maintain current knowledge of public programs aimed at supporting and subsidizing community development efforts.

  • Build strong network and positive reputation with local government and key advocacy groups in the market.


  • Bachelor’s Degree Required

  • 3-5 years experience in Community Development including thorough knowledge of the CRA and it’s application to Community Development.

  • Ability to establish effective relationships with external organizations based on clear communication, transparency and mutual understanding.

  • Seasoned negotiation skills. Ability to collaborate and gain consensus from various differing points of view through effective compromise.

  • Strong results orientation, which includes meeting commitments, performance metrics, and targeted and required delivery dates.

  • Excellent written, oral and presentation skills. Ability to articulate strategy to senior executives.

  • An acknowledged reputation for intelligent, strong, and decisive leadership as a result of high integrity, intellectual clarity, and a passion for excellence.

  • Ability to work independently with minimal supervision. Self Starter.


Same Posting Description for Internal and External Candidates

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth